Atlas O Scale has been less than satisfactory and not up to their usual standards regarding two #9700 UNDECORATED 40' 1937 double door boxcars that I ordered way back in August. Their web site showed them IN STOCK. Well they weren't in stock, that is understandable and acceptable. First come best dressed.
They were finally shipped in October. When they arrived I found they were not simply undecorated models, they were kits. OK, that too might be acceptable except they charge the same for one of these KITS as they do for a finished and decorated model. $74.95 each. OK, I guess they will just have to be put together then.
What else could go wrong you ask? The kits had missing parts. The underpaid and less than enthusiastic parts packager managed to get the job without the basic requirement of being able to count. Door closer parts and all four end steps were missing from both kits. Getting Atlas to send the needed parts was not all that difficult, a couple of e-mails and a phone call or two brought a response, except they sent only enough to correct ONE car. While I wait for parts for the second car I thought why not whine a little.
http://www.flickr.com/photos/raymbo/10591612776/
http://www.flickr.com/photos/raymbo/10591593805/
I should be somewhat pleased: Atlas at least has their web site working and someone does answer the phone and they do respond to e-mails and they are shipping the needed parts. Much better than some in the news presently.