CAB2 keypad problem

I had a CAB2 that had the keypad go out mostly...I think not all the keys, but half or something. Lionel replaced it for me under warranty.

Although reading the symptoms that you describe indicate that this is most likely to be a hardware problem, rather than a software one, have you tried pressing the 'reset' button on the underside of the CAB-2? It can't hurt, and if it is some weird software glitch then it might even cure it. 

Otherwise, I'm sure that Lionel will fix it for as fast as they are able to.

Good luck. 

Thanks for the replies.  I took a closer look last night - even put it under a stereo microscope.  I see nothing dirty or damaged so I guess it is internal.  I saw that reset button but hadn't tried it - I wasn't sure if it would clear all of my settings in it.  Probably have nothing to lose at this point so I'll go ahead and try it this evening.  If that doesn't work, I'll contact Lionel.  Did they repair it or just replace the whole CAB2? Now I just have to figure out what I did with the receipt...

Cheers,

Jim

Lionel replaced the whole thing. I was a little put off since the unit they sent was probably a repaired unit, but it works fine and looked newish.

That's what I was afraid of.  My unit has had very little of the battery/charger issues others seem to be plagued with so I was hoping to hold on to the same one. I had one battery temp issue early on  (the room was very warm that day) and heard of the problems others were having.  I just started turning the charger on only when needed and have had zero problems since.

I think that charging has to do with the base...and the base may still need updating even if its working. I still would send it all in. Better to have it best working.

I had sent mine in for a hard to press On/Off (CTC) Button and they updated it to the latest version firmware and updated the charging circuity all at the same time.

cjack,,

My CAB 2 was almost 4 Years old. I did NOT have the Receipt. One day I turned it on and the SCREEN was blank. Nothing helped they suggested. Finally they gave me an RA3 #. Sent it in and a week later they sent me a BRAND NEW ONE in a Box. My Layout was only down for 8 Days!!!

GREAT BIG KUDDOS TO LIONEL!!! That's the way to do business!!!!!!

FREDSTRAINS

Yes. Lionel has always come thru for me...I didn't mean to complain about my CAB2, my guess is they sent what they had to keep me going.

That's great to hear.  I'll be in touch with Lionel after the holiday weekend. I have been hearing very positive reports of Lionel's service in recent years.  I'm pretty sure I actually do have the receipt, I just couldn't put my hands on it last night. It was bought from a local train store (Trains West in Albuquerque) that unfortunately has since closed and is badly missed by many in the area.

Happy Thanksgiving!

Jim

keep in mind that no train info is stored in the cab 2 handheld.  all info is in the base.

So if you send the base in, and have a lot of data, you might want to store it on the Lionel System Utility on your PC.

Thanks!  I didn't realize data was actually stored in the base. I have been meaning to install that utility anyway - both to play with it and update to 1.52.  I'll install it and and back it up before I send it in. 

Cheers,

Jim

My Cab 2 handheld has been acting up lately. I installed fresh batteries but I am still having erratic control issues. If I read the thread correctly I can rest the handheld and will not loose any data. Could someone confirm that for me, that being all train data is on the base, or direct me to any documentation from Lionel that references this. I do not want to loose any date or return to a former software version. The handheld and base both have 5.2 version on board. Appreciate.Al

Yes!

Other than a few handset specific settings, you are correct, the engine database is in the command base. 

Bumping this thread with a followup and my kuddos to Lionel!

They got back to me with an R/A# in a day and turned it around in about 2.5 weeks (including shipping time and it being Christmas and New Year's week).  It's been working like a champ since late last week.  They replaced the keypad, performed a charger upgrade and replaced a communication board due to low signal strength.  I hadn't even noticed any signal issues so  that shows they ran it through a thorough check out. As far as I can tell, I did get back the same hardware I sent in. 

As an earlier poster put it - Definitely the way to do business!