Can Not Order Anything Online From Menard's!

I haven’t ordered anything in the last several months, but I’ve not had any problems in the past.

@rattler21 posted:

Have you phoned them?  John

Menards does not post a number for general customer support. https://www.menards.com/main/contactUs.html

They don't have a phone number (which I am not a fan of). They have a contact page on their website in the link someone else posted, and that is probably your best thing to try, I don't know if you did that or you sent an email in. They don't even have live chat many places do.

@paulp575 posted:

Looks like I'm never going to be able to purchase anything online from Menard's any more. No matter which store I attempt to order from or which web browser I use, I get a credit card declined. My bank says there are 2 transactions: One with no amount so it is declined; the second one has an amount and is approved. But yet today I checked and the item is still in my cart. Anyone else experience this?

Does the approved amount correspond with what you tried to purchase?  Conformed that approved amount was to Menards?

Maybe try a different credit card?

@mwb posted:

Does the approved amount correspond with what you tried to purchase?  Conformed that approved amount was to Menards?

Maybe try a different credit card?

Tried a different card. Same unsuccessful results.

Success! Different web browser with debit card.

I know I tried that before, but something obviously has changed.

never had a problem

Is your delivery address the same as what ever credit card you are using. Both myself and wife tried to order things and have them delivered to an address that does not match the credit card….we got declined messages

Delivery addresses sometimes do throw a 'monkey-wrench' in the gears. And, unfortunately, folks not checking their bank statements may have been charged double for items they never ordered!

In this 'new' world of alogrithms, many quirky things pop up !!

I still prefer the old fashion way. Were you call and talk to someone. After you have completed your business, someone on the other end would said thank you and Merry Christmas. If I was in charge, that's the way it would be.

I posted about the Cars and Trucks YESTERDAY not being available on line and my post got deleted for citing the TRUTH AS POSTED BY MENARDS.

@mikey posted:

I posted about the Cars and Trucks YESTERDAY not being available on line and my post got deleted for citing the TRUTH AS POSTED BY MENARDS.

This post?

@bigkid posted:

They don't have a phone number (which I am not a fan of). They have a contact page on their website in the link someone else posted, and that is probably your best thing to try, I don't know if you did that or you sent an email in. They don't even have live chat many places do.

Correct - this from their customer service department ...

" I apologize for any inconvenience but unfortunately as we are not a call center we do not make outbound or receive inbound phone calls. However, I am more than happy to help via email! "

@mikey posted:

I posted about the Cars and Trucks YESTERDAY not being available on line and my post got deleted for citing the TRUTH AS POSTED BY MENARDS.

Your post was not deleted.  and Mark at Menard's explained what was happening.   Those vehicles ARE able to be ordered online. I ordered some.

Did anyone read the OP finally had success when he changes browsers?

All seems to be well

@paulp575 posted:

Looks like I'm never going to be able to purchase anything online from Menard's any more. No matter which store I attempt to order from or which web browser I use, I get a credit card declined. My bank says there are 2 transactions: One with no amount so it is declined; the second one has an amount and is approved. But yet today I checked and the item is still in my cart. Anyone else experience this?

I've e-mailed their customer support, but this is a recurring problem.

I have seen this before it has nothing to do with the card you use or bank. It’s the company they are using to clear the card. Clear you browsers/history/cache/the try again. Browsers are Notorious for cheating and holding cookies in place and then reuse them.

Glad the OP was able to order. There can be a variety of reasons things don't go through, some card issuers for example want zip code as a further safety precaution and they didn't bother to tell clients to update their entry forms. One thing to try if you run into a problem like this, flush the browser cache, that can cause issues with processing.

It also can be an issue with whoever processes the firms orders, and sometimes one card works and others won't.

I will add a lot of websites have horrible error handling, things go through it looks like but when you look in the browser debug log, you see an error.

Anyway, glad it worked.

Well, it may NOT be resolved!

Today I received the following e-mail from Emily B. (Customer Service Menards):

Your recent Menards.com order attempt of order ID 40110048 has not been processed as you are no longer able to make purchases online with us.

While it seems straight forward, I asked to clarify why I'm being banned from ordering anything online any more.

They monitor this forum. . . .

Hopefully Menards will respond a this seems unreasonable.

Just like the nurse shortage, the soon coming teacher shortage, todays world has things happening that we cannot make sense of. How many times do some apps ask you to change passwords. A different world, not acceptable to most of us, but it’s our world. I think companies are struggling to maintain standards.