Sent a Legacy U33C to the NC service department for warranty work and was returned in 10 days with both problems fixed and they even fixed a third problem that I didn't know of. Good job.
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Glad to learn you had good results. No surprised with Mike Reagan at the helm.
I am in the early stages of getting some repair work by Lionel. So far Mike Reagan has been VERY helpful. I got my RA number a few hours ago and will be shipping tomorrow.
I will keep you informed.
I will keep you informed.
Gentlemen,
I agree with Mike Reagan at the controls this new Lionel service department should have few problems!
PCRR/Dave
Regardless of the company all repairs should be done right the first time, every time.
Sent a lion chif plus mikado to NC last week - hope my esperimce works as well.
Having. Bad experience with a seller from york and will update all after I get confirmation from my Lhs. Not the lion chief.
I just had a very good experience with Kattie from the service department this week. I purchased the newly released Canadian Pacific Trainmaster locomotive. The front coupler was not firing. I phoned Lionel and spoke to Kattie. told her about the front coupler not opening and that I had tested tested the coil that sends the voltage to the knuckle coupler and it was dead. She spoke to the service manager and got back to me. She said that they will be sending me a new coupler assembly from their demo locomotive since they had not received parts for this newly produced locomotive. Yesterday I received the new part at no charge and was told that I did not have to return the one that was not working. That's what I would call excellent customer service.
there have been plenty of threads about Lionel's service move. all good.
and for info Mike Reagan is not in charge of service any more.
last I heard Phil Hull is department head. Mike is Director of Project Management.
That is very good news, thanks for letting us know.
Art
