First off, the locomotive is a 2-10-4, and both the locomotive and tender wiring diagrams are in the supplements. I've attached the pages to this post.
The ONLY thing the tender does is make noise. If the locomotive won't run on it's own, that's the place to start. The wireless tether is one-way.
FWIW, the locomotive parts breakdown is on the Lionel site as well.
If this is just a tender sound issue, the first thing I do is to reseat all the connections and the boards. Run the volume control up and down a few times to see if it's just got a dirty spot. Next I reseat the RailSounds chips, that will require the proper chip extractor.
Here's the six screws you need to remove to take the shell off, I seriously doubt it's stuck on more than what a gentle rap will take to release.