Hey everyone,
I recently got back into the hobby and bought 3 locomotives, but specifically with this one, the MTH NYC FM H10-44 30-21010-1 model, all was well at a slow to crawl speed. I wanted to vary the speed a bit since it's new and increased the speed to about 3 times a crawl speed (don't know exactly, I'm using the DCS Remote Commander) but not what anyone would consider fast at all and all of sudden on the fastrack o36 curve it hard stops, lurches for a sec, hard stops, etc...I then cut the power to see what's going on and nothing unusual. I look at the track for anything unusual and see a tiny bit of black plastic or metal with oil that has what looks like two teeth (I used labelle 107 medium oil for the gears on all my locomotives, never an issue) and discovered the rear truck wheels can move slightly back and forth while the front is locked, in a position where i can't see the missing gear tooth, so I assume it's the front, but could be the rear if it moves slightly?
Since this is their last of their supply at the store for that model, does anyone have any recent experience with MTH warranty repair service? Do you think they can charge me for a new truck and refund it when they get the broken one back? I really don't want to send it in (the locomotive) after the AWFUL experience with Lionel repairs...three attempts, still doesn't work and came back all scratched up (have a post on that awhile ago on this forum.) The unit is in pristine condition, just don't want it all dinged up/scratched on the return. Now I'm a bit concerned about the other two locomotives, haven't tried them yet.
Thanks in advance for any help/comments/insight.
EDIT: Sorry, meant Labelle 107, not 108.
