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I have ask this question in the past, but need more help. I have the older Williams brass N&W "J" 4-8-4. After a call to Bachmann, they were quite sure that the had a old chassis around and I send it off. Well, after a month I rec'd my "J" back saying they were unable to repair my engine. All it needed was a replacement hex head screw for a siderod and replacement traction tires. I know there are other fixes for the traction tires, but the side rod screw is very small and sets inside the side rod. I have been unable to find any tool that will fit the screw to find out the correct thread size. If I can get the screw off from the other side rod, I can at least find a replacement screw of the same thread if not the same head. I could live with a sloted head. I am will to send my "J" out to someone who thinks they can do a fix on the screw. Will pay what is requested.

Thanks, I would love to see may "J" back on the track!

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This is a curious state of affairs, Bill.

 

What kind of a service department could not replace a missing screw and a pair of traction tires? That's amazing to me. Were there any other issues with the loco that could have been the real reason they didn't fix it?

 

If I did factory service and could not find a replacement screw, my boss would certainly have something to say about it. if i was the boss and an employee could not find a replacement screw, i would REALLY have something to say about it.

 

Something tells me that the screw is not the entire story.

 

Maybe Bachmann only works on the current issue die cast 4-8-4 locos and did not realize the one you were sending in was an old brass scale loco.

 

Still, sending it back to you without being able to find one measly screw? Amazing!

Originally Posted by RoyBoy:

This is a curious state of affairs, Bill.

 

What kind of a service department could not replace a missing screw and a pair of traction tires? That's amazing to me. Were there any other issues with the loco that could have been the real reason they didn't fix it?

 

 

Williams made brass locomotives for only a few years.  Now they are owned by a totally different company and according to a post on the Bachmann/Williams forum, they ran out of spare parts a long time ago.  The only parts they had in stock when they still had them were the limited number of things the factory gave them.

Thanks all for your replies! If I could remove another side rod screw, I'd check out the size, but I cannot find a tool in which to remove the screw.There was not one in the Williams box. I doubt if anything else is wrong with my "J". It was running just fine, then started a quick hop and derail. All I found was a missing side rod screw. (I searched hours trying to find that "LITTLE"Bugger)I understand that my "J" is rather old and not been made in years and that the "NEW" Williams by Bachmann would most likely have the part, but they thought they did, but guess not. Thanks Paul M. & Jon G. for the idea of contacting Weaver. I'd do so first thing Monday!

Bill

For the tool, get yourself a set of miniature nutdrivers, available at hobby shops or electronics suppliers. I'd start with a metric set. My guess would be it's around 3mm, but that is just a guess. If a metric doesn't fit, try a set of inch-type nutdrivers. They don't cost much and they are handy to have when you are working on trains. If you have a digital caliper you can mike the head and be sure of the size. You can also get yourself a thread gauge - they are extremely handy when working on locomotives with unknown size screws. There are separate ones for inch and metric. Mine are called Screw Chek'r or something like that - I got them from Brownell's, a gunsmith supply house, but they are widely available at tool supply houses.

 

I took a look at my Williams Dreyfuss Hudson to see if maybe it used the same kind of screws on the rods, but that one uses slotted heads. 

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