Hello everyone.
Just got off the phone with Lionel to get a r/a number to send my legacy 990 back for upgrade since its still the 1.0 version. After reading the form they emailed me, they asked that you send the original sales receipt from a authorized Lionel dealer you purchased it from. Do they need this receipt? I have looked for it and cannot find it anywhere. Also, would it be a good idea to send just the base and remote or should I box everything up and send it all? I guess I should have ask this when on the phone but the lady seemed eager to move on from my call.
I am more concerned about not having the receipt because and I quote from the e-mail:
"When returning a product to the Customer Service Department for repair you must write the RA number boldly on the outside of the package near the shipping label. If the RA Number is not placed on the package it may delay the repair and return of your product. You must also enclose a copy of the original sales receipt from an AUTHORIZED LIONEL DEALER. Please enclose an envelope with a detailed note explaining the problem you are having, a copy of the dated original sales receipt AND your daytime contact number (in the event a technician needs to speak to you). FAILURE TO ENCLOSE THIS INFORMATION MAY RESULT IN YOUR PRODUCT BEING RETURNED WITHOUT REPAIR or worse, not returned at all!"