It's one of those twilight zone events. You are not the only one that has reported this.
Your LHS should be able to do a Feature Reset using a conventional transformer that has the Whistle and Bell buttons. You basically pressing the Whistle Button once followed by the Bell Button 5 times. They'll know what this means. The engine will toot twice and the lights should come right back on. Maybe 1 minute elapsed time.
If for whatever reason this does not work, they need to perform a Factory Reset which requires the DCS-TIU system. This is a bit more involved but maybe 5-10 minutes elapsed time. In this case be sure to mention you will be using the engine with the DCS Remote Commander; they'll know what this means if they sell MTH stuff.