Lionel Customer service Rumors

RadioRon posted:

Everyone is thinking.. "What is CS?"

Customer service 

Call Lionel and ask them.

dgauss posted:

Call Lionel and ask them.

That's a good idea but I figured I'd ask here first. 

I tried in February to get a non-warranty repair. Was told they would only be doing warranty repairs for another month or so...post Holiday rush. I haven't tried lately, but I suspect the rush is over and they will now do non-warranty repairs.  So, I'd also say call them.

BANDOB posted:

I tried in February to get a non-warranty repair. Was told they would only be doing warranty repairs for another month or so...post Holiday rush. I haven't tried lately, but I suspect the rush is over and they will now do non-warranty repairs.  So, I'd also say call them.

Sounds good. I'll try it. 

Last week they gave me an RA for a non- warranty repair so, I would have to say they are doing repairs.  Not sure what the turnaround time might be.

As far as smoke fluid, I don't see where stated that not using Lionel's smoke fluid will void your warranty.  I use Lionel but I also use Mega-Steam and MTH.  Used properly they all work well.

I sent this inquiry to "Talk to Us" and was told that using other fluids could cause you to be charged to have your engine to be repaired if this was a smoke unit issue. 

Now that was when Mike was still there. It may have changed. 

MartyE posted:

I sent this inquiry to "Talk to Us" and was told that using other fluids could cause you to be charged to have your engine to be repaired if this was a smoke unit issue. 

Now that was when Mike was still there. It may have changed. 

So if you flooded a board with smoke fluid or a fan motor broke and it was under warranty, you would be charged for it? 

Trainlover9943 posted:

MartyE posted:

I sent this inquiry to "Talk to Us" and was told that using other fluids could cause you to be charged to have your engine to be repaired if this was a smoke unit issue. 

Now that was when Mike was still there. It may have changed. 

So if you flooded a board with smoke fluid or a fan motor broke and it was under warranty, you would be charged for it? 

Possibly. I would encourage you to contact Lionel. When I posted this the last time I got the same reaction from other members. Best course of action, ask Lionel CS and see what the policy is. I specifically emailed them because of this coming up on the forum before. 

MartyE posted:

Trainlover9943 posted:

MartyE posted:

I sent this inquiry to "Talk to Us" and was told that using other fluids could cause you to be charged to have your engine to be repaired if this was a smoke unit issue. 

Now that was when Mike was still there. It may have changed. 

So if you flooded a board with smoke fluid or a fan motor broke and it was under warranty, you would be charged for it? 

Possibly. I would encourage you to contact Lionel. When I posted this the last time I got the same reaction from other members. Best course of action, ask Lionel CS and see what the policy is. 

I will. The past few repairs for motor issues my uncle has had have been caused by too much smoke fluid.