I bought a 6-38430 Polar Railroad Legacy GP-7 Diesel at my LHS a couple years ago at a summer tent sale. It sat unopened until this year when I took it out to run on my township's holiday layout (https://thegrangeestate.org/trains-at-the-grange/). When I got it fired up, everything ran fine, but there was no sound. I toggled all the switches, but no luck. Perusing the forums here, the general consensus is to check and reseat all the boards/chips to rule out something coming loose in shipping, but I am unable to remove the shell in order to do so. I've got all the screws out, and disconnected the lighting wires from the front and rear, but it seems to still be getting hung up where the engineer figurines are. I've scoured the internet for an actual service manual (not an owner's manual), or some other instructions on how to remove the shell to no avail.
Has anyone ever successfully got under the hood of one of these, and if so, how did you do it?