Lionel Parts Dept.

yes RK, 

 

there is a santa claus!

 

$oo

I ordered a few items over the weekend and they were in my mailbox yesterday, so yes, good shipping time!

 

-Dave

I made 2 separate orders this week and both have shipped already. I am impressed.

Rob

I run all MTH engines with DCS but have some LIonel accessories. I needed a part to repair a gear on a magnetic crane. Went to their website, found the parts diagram, and ordered the part I needed on line. Sure enough the part arrived 2 days later.

 

They are a model for what  a service/parts department should be. Nothing but praise for their operation.

 

Joe

Mike and company are quick at getting orders together and out to us so we can enjoy our trains more.

Last week the new cab for my 28029 Big Boy came.  Previously, I had no experience ordering parts from them.  I was thrilled that they had it (how many cabs could they have laying around for a 13 year old engine?) and it got here very quickly!

 

Carlton

Wonder when we will see this kind of service from.....???

 

Alan

I live down the road from lionel.. I walk in give them my order and i am out in less then 15 mins...

I work part-time in the parts dept at Lionel. When a parts order comes in it usually goes out the same or next day.

It was been a few years since I ordered parts from Lionel.  Sounds like some things changed over there.  I have been ordering from Brassuers, but they didn't have the Bracket in stock. Can't wait for that box to arrive and open this caboose up to fix it.

Mike & Phil have really done a great job over there. I think that they could teach a lot of companies about parts and customer service. They are hands down the best in train manufactures, but I think if I compare them to other companies outside of this hobby they would win by miles.

 

Thanks LIONEL for hiring these guys and making our lives much better when it comes to this hobby.

Dear all

 

The Lionel parts service is excellent, same day postage and very well packed, delivery to the UK inside 2 weeks and usually quicker

 

Couldn't ask for more, by far the best service in the industry, I am so glad that I have increased my Lionel train stock in the last 2 years and I have my eye on some new models for my collection, it does prove the point that after sales service leads to increased sales, "well done Lionel"

 

Seasons greetings to all our pals a the OGR forum

 

 

I tried to place a parts order with MTH today. Midge's voice mail said she was out until 12/17 and to send an e-mail. Cool.

RK.....shoot me an email with your address. I have some stranded wire in 30 and 28 gauges and some solid wire about the same size. Include your address and I will get some out to you via priority mail by Saturday. Should get it to you next week sometime! Gotta save the train for those boys! Ken

 

Strogey - very nice gesture.  Kudos.

 

 

My only complaint with the parts department at Lionel is the shipping charges. $9.00 shipping for a couple grain of rice lamp bulbs is a bit much. But what can you do? 

Rob

       
       

At least you got the parts you ordered which is better than what the guys in purple boxes do.

Yes - Lionel's parts department/online facilities have been great. I use their parts

inventory as a source for scratch-bashing parts. Things you cannot get anywhere else.

We 3-railers finally have a parts source. I just got a couple of steam loco Delta trailing

trucks for a project.

 

MTH parts? Used to be a pretty responsive system - 10 years ago.

I could Email them and they'd respond; I'd then mail an actual CHECK! Worked well.

No more, apparently.

 

BTW: certain Lionel non-functional parts (and some steamer

front/rear trucks) such as smokebox fronts can be used/modified to fix an MTH loco, if you're desperate. 

 

Now, how long can this last...?

I agree Lionel has their act together.

I sent a Legacy loco, and control set to them last week, 12/5 they received it 12/7. Friday.

Yesterday, 12/12, I received an e-mail , your repaired items are on the way back. 

 

 

I have had very good luck with the parts I have ordered. Always fast and professional. I will agree with Rob the shipping was a wee bit high, BUT, I would never complain about that. A few items I would never have guessed in a million years they would have and they did. I appreciate that.

Larry

I agree that the Lionel parts department has it together. Very impressive service and the website provides pictures of most parts and makes ordering very easy. Thanks to Mike and the guys. Well done.

As long as Mike Reagan is willing to stay, should he quit/retire it may be time to find a new hobby. Mike has even gone as far as to contact forum members here to get information regarding locomotives the previous "Lionel" did not keep record of. Its to the point his name should be in the round logo on the boxes.

Can't say enough good things about Mike Reagan and his department.  They tried to get me the skaters missing from the ice rink when I got it at a train show.  No luck but they tried and kept in touch during the process.  Rare for a company to care about a 5 dollar part and rarer still companies that really care about the customer.