Skip to main content

Replies sorted oldest to newest

Good to know stuff is getting turned. I wish Lionel would give you confirmation and notify you when the ship it back. I sent in a Cab-1L that wouldn’t send RF to the base. FedEx dropped it off Feb 25th and still don’t see anything coming back. As I understand they don’t have many techs so some wait is understandable but no commutation is what gets people worried

"the bean counters rule there."

No margin, no mission.

If they don't have enough staff,  as suggested above, I'd think that extensive communication is lower on the list of priorities.  Unfortunate that turnaround times are longer than desired, but if the pandemic has led to increased purchases, increased operation and increased warranty work, it would not be a big surprise that turnaround times have increased.  Not to mention potential loss of staff time to sickness and worse.  I'm amazed at the lack of understanding and compassion shown at times for the overwhelmed employees of various companies and agencies (e.g., Post Office).

We're in the midst of one of the great disasters of our lifetimes.  Worth remembering before attributing problems to greed, malice, stupidity or incompetence.  Perhaps in your life everything is going business as usual, but I can speak for hospitals and say it's anything but.  Lots of people not getting the care they need because we are up to our you know what in alligators.  Lots of suffering, burnout and weariness that compromise our ability to do what we used to do. If you are not stressed, feeling overburdened, etc. consider yourself extremely fortunate.

Last edited by Landsteiner
@Landsteiner posted:

"the bean counters rule there."

No margin, no mission.

If they don't have enough staff,  as suggested above, I'd think that extensive communication is lower on the list of priorities.  Unfortunate that turnaround times are longer than desired, but if the pandemic has led to increased purchases, increased operation and increased warranty work, it would not be a big surprise that turnaround times have increased.  Not to mention potential loss of staff time to sickness and worse.  I'm amazed at the lack of understanding and compassion shown at times for the overwhelmed employees of various companies and agencies (e.g., Post Office).

We're in the midst of one of the great disasters of our lifetimes.  Worth remembering before attributing problems to greed, malice, stupidity or incompetence.  Perhaps in your life everything is going business as usual, but I can speak for hospitals and say it's anything but.  Lots of people not getting the care they need because we are up to our you know what in alligators.  Lots of suffering, burnout and weariness that compromise our ability to do what we used to do. If you are not stressed, feeling overburdened, etc. consider yourself extremely fortunate.

I understand stand what you are saying. But when I order a 2 thousand dollar engine  and it comes in late. Doesn't function correctly and has paint problems. I want it fixed and I want it done timely. This isn't costumer services fault. Its Lionel not having any Quality Control what so ever they really need to step their game up a notch.

Well you have answered most Of my questions, I sent two Legacy 990 remotes and bases in for LCD screen update 4 March 21 and three emails and two calls on the phone put on hold for over 30 minutes and no answer I hung up. Yes I did get a RA but no response for a new RA for the third 990 update, with MTH gone and all the electronics involved in the DCS system and the problems with Lionel where does the Model RR hobby stand???????????

Mike

@JamesRx posted:

Care to elaborate? Sorry to say I kinda like hearing other’s stories because then I don’t feel like I’m the only one this happens to!

Sure I sent my trainmaster in for a clicking from the rear truck. Somewhere between here and NC one of the  antenna holders broke so lionel warranty glue it back on. When they did it turned the shell white. Then on the return trip the rest of the holders broke off. I called them on Monday and emailed theses pictures to them and I waiting on a response. I disappointed that this is a good repair.

Attachments

Images (3)
  • 20210405_101256
  • 20210405_101243
  • 20210405_101219

Add Reply

Post
This forum is sponsored by Lionel, LLC

OGR Publishing, Inc., 1310 Eastside Centre Ct, Ste 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

×
×
×
×
Link copied to your clipboard.
×
×