Lionel Service Center

Totally agree David. Mike has done an incredible job in the relatively short time he has been in charge. Something that can't be fully appreciated until you visit the facility.

Pete

Thanks Dave for some great info. I'm also very happy about

the great things Lionel is doing.

THANKS, ALEX

I'm not a bit surprised at the great job Mike is doing at Lionel.  Train America Studios (TAS) was a great place to do business with when he headed that company.  Thanks Mike!

          paul m.

I went there last week for the board swap on my vl challenger .. They did it for me and i was there a total of 13 mins...There making it hard for me to buy any other brand of trains..

I was really impressed by my visit last Summer when they held their first open house.  Looking forward to seeing what's news at this year's open house on Aug. 18.

Andy

My overall impression with their service has been stellar .
I sent my Legacy back for the upgrade  and when it came back the charging circuit didn't work. I called Lionel and the lady said she was sending me a shipping label and UPS would pick it up Monday mourning(This was a Friday)
UPS picked it up Monday and dropped it back off at my house here in Virginia Thursday.
The not so good QC on these expensive products and the trip across the pond to get them here are hard on these electronic wonders.
It's nice to know that when you need service someone that's dedicated to their job and takes pride in their work is going to fix them.

David

Where in Ohio are they?  I may make the drive this year.

Canfield

I've been impressed with Mike every time I've had the opportunity to deal with him....all the way back to his Train America Studio days. He has been a huge asset to Lionel, and he's a nice guy. Tom in PGH

Dave has already been severely chastised--by me--for not making the short drive east on Route 224 to visit us at the OGR offices. 

But he's spot-on about the Lionel Service Center in Canfield.  Big Mike Reagan and his colleagues have worked long and hard to make that operation work efficiently and effectively. 

Not sure if you guys are aware but they are having an open house on Saturday, August 18,2012.  I picked up a flyer for it at York.  I may make the drive to Canfield this summer to check them out.

Here's the scoop on the upcoming open house:

Lionel Customer Service Announces 2012 Open House

Lionel Customer Service will host its second annual Open House on Saturday, August 18,

2012, from 8 a.m. to 5 p.m. EDT at the Customer Service facility located in Canfield, Ohio.

The event is open to everyone (general public, Lionel customers, dealers, Service

Station staff) and provides an ideal opportunity to come see where the magic happens!

Meet Lionel's Customer Service staff and technicians, tour the facility, watch trains on the facility's 10’ x 36’ test layout, and much more!

Highlights of the Open House include:

• Tours of the Lionel Customer Service facility

• Scheduled seminars (topics and times will be posted to www.Lionel.com in mid-June 2012)

• Door Prizes for new products (you must be present to enter, but you do not have to be present to win)

• Special on-site discounts on parts, locomotives, rolling stock, and accessories the day of

the event

• Food vendors on the premises to provide refreshments and beverages

• Aftermarket and postwar part vendors will be on site the day of the event

• The LCCA (Lionel Collectors Club of America) will be present to meet and greet existing

members, recruit new members, and offer exclusive LCCA door prizes

For additional information and updates, visit www.Lionel.com or e-mail Customer Service at talktous@lionel.com.

Lionel Customer Service

6655 Seville Drive

Canfield, OH 44406

586-9494100, ext. 2

Dave,

Nice seeing you again. I am glad you enjoyed the tour. It is a great place to VISIT. Now if only I can get a tour of the place

I sure hope I don't have to work that day.