It is an issue with the ground, not so much the pickup spacing. This is also the reason that it wasn't offered in 2 rail. The non drive axle was needed 100% for the outside rail connection. I found that my non drive axle would lift ever so slightly or move too far to one side and loose ground.
Dave, that may be the issue, it was going over a section of a temporary floor track and stopped nowhere near a switch, however there was a slight bump at a track joint. Since at least one roller should have been in contact, it could well be the issue was that it lost contact with the outside tracks. This is Fastrack, so it has four chances to make a connection, one would think it wouldn't have a problem.
I didn't check around to see if there is a tubing size out there that could be used to make metal tires. This engine doesn't need rubber tires. The lip that holds the tire on can easily be removed by hand. I'll measure the tires I made and post the dimensions.
I think successfully fixing the wheels is a long shot for most of us. If I had a replacement wheel, I could press that on, but trying to remove the side of the tire groove is going to be pretty tricky without a lathe. Since that's not a tool or a skill that I possess, I'm stuck with more "canned" solution.
One one point we can agree, I think this should have been made without traction tires. It's heavy enough to do switching duties without traction tires, and I really wouldn't care if it can't pull a dozen cars up a grade, that's not what it's supposed to be used for.