MTH Cabin Fever Auction

The purchase and the shipping are two separate transactions as far as billing. You specifically have to agree to use of you credit card for the shipping. That shows up on your card as a nominal charge of $1 in the US. That sets the ball in motion. Cabin Fever updates that charge when it ships. That has been my experience. If you were not charged the nominal fee on the shipping portion, that is the issue to start with.

As to responses, these types of email reply’s may not go to the customer service que. I do not know.

Good evening and good luck.

Are you sure, under their auction terms, that they agree to ship internationally?  Are you sure that your credit card company will pay them in US dollars?  These are just a few of the business issues that might screw up international participation in a US auction.

Chuck

I don't think they ship outside the United States.  You might want to give them a call if they dont respond to your email

Morning gentlemen:

jpc - Yes, they placed the nominal $1 charge on my credit card account when I registered to bid. I also had to give them my shipping address.....that should have been a clue for them!!

PRR1950 (Chuck) - Couldn't find anything in their "terms & conditions" about not shipping off shore....trust me I looked. I have purchased quite a lot of "O" gauge trains and parts from America and Europe using my credit card, and there has never been any problems, especially with the exchange rate.

Bossman284 - Couldn't find any information to say otherwise (no shipping abroad). Like I said, I had to nominate my shipping address right at the start, and this should have been their "trigger" to cancel my participation in the auction. This was not my "first rodeo" with Cabin Fever......I have been participating in all of the previous MTH clearance auctions, I just was never successful in winning anything before.

I really hope Jared at Cabin Fever reads this post and gets in touch with me to let me know exactly what is happening.

Peter....Buco Australia

Peter,

Please tag Cabin Fever Auctions with concerns like this.  As I replied to your email this evening - Unfortunately I have no record of any communications for you on the shipping.  I search dates and emails, by name - I just can't find anything in our email.  I'm certainly not trying to blame you, but I just do not have communications.

We are happy to ship internationally.  It all goes USPS and it can be costly, but we have not had trouble with it.  Again - not being tagged here I didn't get notification of your post here either and unfortunately we do not always have capacity to be looking for posts here. 

We'll get you taken care of.  I'm sorry for your frustration - not sure if it's a technical issue or what, but these things can happen.  Your email tonight seemed to arrive fine so again, I can't explain the other messages not coming in. 

Thanks!

Jared

Thanks Jared:

It finally looks like things are finally sorting themselves out, and we should be able to put this thing to bed. I have sent you an E-mail with a copy of the missing E-mail that triggered the topic appearing on the forum.

Technology.....gotta just love it!!!

Looking forward to finalizing our transactions and getting the MTH auction items to me here in Australia.

Thanks to the forum members who chimed in with help/support.....it looks like it's going to be a happy ending for everyone.

Peter (Buco Australia)