MTH Service - Praise when Praise is due

Thanks for posting.  Too many times we hear just about the bad and not the good.  Excellent service MTH!

Ron, I could not have got to it that quick right now!  What did they say was wrong? G

GGG posted:

Ron, I could not have got to it that quick right now!  What did they say was wrong? G

Replaced the motor and adjusted the running gear.

great to hear! Enjoy your engine!

Ron

I sent one of my engines into MTH about the same time as you did.  Did MTH send you a tracking number when you returned it to you?  Nice to hear that MTH is turning repairs around much quicker.  

Jason Wenzel is doing a great job getting things in shape.   

kjstrains posted:

Ron

I sent one of my engines into MTH about the same time as you did.  Did MTH send you a tracking number when you returned it to you?  Nice to hear that MTH is turning repairs around much quicker.  

No, I never received a tracking number.  As a matter of fact when I saw the box on the porch, my first thought was that the USPS returned it to me undelivered.

I suppose I could have tracked the RA number on their website, but it had only been three days.

Ron

I recently purchased the Lionel 6-82110 FasTrack Extended Truss Bridge and only received 4 of the 10 piers needed. The box was in a sealed shipping carton when picked up at the store. The purchase was made yesterday so I registered the warranty and sent an email to the service department explaining my problem. This is my first experience with the Lionel Service Department so we will see how it goes.  This is pretty disappointing since I had waited 2 years to be able to purchase this bridge.