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Marty, it may only need a reset, what are the exact symptoms? If he needs a board or set, I have them.
If you want to send me the board set, I'll test them and determine what you need. If you need the board(s), I'll make you a good deal on them.
The basics are adjusting the volume under the tender. Check the speaker. Good battery. Reset. After that, as John states testing the board. I assume it is running fine otherwise? G
You might also jumper out the volume control pot to make sure it's not something silly like that. 
Success! He's on his way to the LHS for a battery. We put a 9 Volt in the tender, did a PS1 reset and he's up and running. The first time he sowed me the engine was before I had DCS. At the time, I actually had that in my head as a thing to do, once I got DCS. It's a double win, as it is his wife favorite train. Trying to get him on the forum. he might also come to the open house, with me this yr. He's adding a 4th layer to his 5x4 ish holiday layout that has a train in a Christmas village up top, a subway level, a hand car level, and soon to have a second subway level as his wife found Batman online at kohls, with a 30% coupon.
Easy fix. Good Job. G
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