I think that I posted on this recently, but who can remember?
So: the PW couplers do seem to be a reliable - but not perfect - design.
But, I'm only incidentally a PW equipment guy; I may be an old baby-boomer, but I like my modern stuff.
Tolerances can bite you; different manufacturers offer couplers that are -just- a bit different from each other, and,
voila, bad function. But almost everything that I run is 20 years old or less.
The most common complaint that I hear, and have uttered myself is that "the d**n things won't close, even if I slam them
together". Well, no more. There is a fix, and I am beginning to use it. This is NOT perfect, nor 100% effective, but it has solved
most of my problems, so far. It is also cheap and quick.
Place a dap of silicone or epoxy on the little cam-like part of the knuckle (adding a piece of plastic may also be a good idea)
that appears from within (spooky!) when the coupler is open.
This enables the "incoming" coupler knuckle face to finally push the "receiving" knuckle far enough in that the pin can grab it.
-That's It-
It solves -most- of the latching issues (some couplers are just faulty or poorly designed; these need work or replacement), and
does not seem to interfere with anything else. You may have to add more silicone/epoxy occasionally as time goes by - so what?
It can save you money on those little "scale-ish" couplers, too.