Looks like my friend's TIU has bit the dust. I cannot get his remote to connect to TIU......I've tried tethering the remote to the TIU as well as trying to communicate to it wirelessly. When I press the read button, I receive error message, "TIU Address 1 not Found." I confirmed I had the right address from the TIU LED after I powered it up.
If I tether my friends remote to my personal TIU which I know works, the remote works with no issues.....so I think this rules out the issue being in the remote. This leads me to believe the issue is with his TIU. I tried upgrading the TIU and remote firmware from 3.10 to 6.10, but of course this didn't change anything. I'm guessing at this point the only option would be to replace the whole circuit board in the TIU? Not totally sure, but I'm guessing the TIU may be the H1 version, since it was loaded with 3.10 firmware.