Sound file loads-works, won't keep name or stay in system

Scott,

The battery needs to be charged and then the Custom Name must be re-entered.

The exception would be if you gave the board a permanent name by using the Dealer Service Loader Program instead of the Consumer Loader Program.

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Your battery is not charged or is bad. If it's an older white battery replace it with a fully charged green one or a BCR. Don't try to charge it and keep using it. They were poor quality. Also make sure the plug snaps on tightly to the battery. You may have to squeeze the contacts closed a bit on the battery and the plug.

Barry,

This one has a BCR- will that affect it?

Thanks,

Scott

With the BCR, let it charge several minutes before you try to do the name change and see if that helps.

Still try a battery too, I've had BCR's not hold a charge long enough after shut down.

Thanks, I am charging a new green battery- I'll try it in place of the BCR tonight

Power it up conventionally and let is start up with sounds.  Turn power off.  If it does not play shutdown sounds with the BCR the BCR or battery cable/connector is bad or the charge circuit is bad on the 5V board.  Same with battery.  But if no sounds with new fully charged battery, it is the circuit board battery control that is bad and your out of luck.  G