Thank you Lionel for standing behind your Legacy system!

I agree wholeheartedly. And I suspect that it's a mutual benefit since it enables the customer to run newly produced and purchased Legacy products.

Man has legacy been out that long.  Time flys 

I think Lionel is being very smart about keeping the Legacy system running, why buy Legacy products if you can't keep the Legacy control system working.

stangtrain posted:

Today I received my Legacy 990 controller, that I purchased new on January 14, 2008, back from Lionel service.

I emailed Lionel and was quickly sent an RO in connection with the well known charging issue. The unit was otherwise working perfectly.

The technician noted: "charging upgrade; replaced bad component; updated software to v1.60; tested range, serial, and charging circuit"

Amazing service for a 9+ year old device!

Thank you Lionel!!

 

Was it a free service trip? I heard that Lionel has a lifetime warranty on the Legacy sets. 

The Legacy system is repaired under warranty (cost of shipping to them) for all non user induced failures. 

Thank you Lionel!!!   I operate with 100% Legacy/TMCC.....

Matt:

Yes, it was a free service repair.

My only cost was shipping to Lionel.

Stan

 That's good to hear but a friend told me that the Lionel Service Department is currently not accepting repairs due to a barrage of returns causing a severe back log of work.

They are not accepting out of warranty repairs unless something has changed recently. 

They did accept a couple 990s just last week...