Just wanted to give Scott@Trainz ,and his awesome team a shout out. I've always found Trainz to have great deals and products. But, I really wanted to thank their customer service team for helping me out with an issue I had on a recent purchase. I had purchased a Lionel smoking caboose that was pictured with the smokestack. Unfortunately, after a lot of checking and triple checking i couldn't find it. I emailed customer support. They did their best to find a replacement. When they couldn't, I provided them with the Lionel part number and cost. Without hesitation, Trainz immediately refunded the cost of the part so I could order it to complete my caboose. WOW! Just awesome service. Just wanted to shout out to them, because everyone is always quick to complain about things. I just wanted to thank Scott and his team! Take care all and have a safe labor day weekend.
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