Unable to order parts from the Lionel support website?

Haven't gotten an email confirmation with at least my last 4 orders, including one from a week ago. Goods came later without any issues.

I've noticed this too over the period just before and after the holidays and put it down to the usual seasonal rush. Also the email order confirmations used to be very reliable but over the last few months have simply stopped coming through although my orders themselves turn up same as ever.

However if you are bothered by a particular order I'd (a) check whether your card has been charged for it or not because if it has the order has definitely been processed and (b) try sending Lionel an email (they always answer the "Talk To Us" inquiries in reasonably short order). 

The order desk closed at noon today. If you have an order ID you should be able to go online and check the status of your order. As Bobby says confirming emails might be a thing of the past.

Pete

Joe you now have 2 orders placed you will have to call and cancel one. They charge your card when the order ships. I know what you are saying though. Nick

You can check the status on the website. It's not always updated quickly but it's easy to check. https://www.lionelsupport.com/#/part-orders

Davety posted:

You can check the status on the website. It's not always updated quickly but it's easy to check. https://www.lionelsupport.com/#/part-orders

Ah, thanks.  This link is helpful and shows the order I placed yesterday is currently being processed.  Looks like the order I tried to place several weeks ago never went through.

Thanks all!

I was getting the same message about there buisness hours during normal buisness hours, I thought they might closed for the holiday week, I tried at least 4 times.  I called a hobby shop were I bought a legacy controller that I needed warranty work done and they said Lionel was real busy.  I finally got through and got an RGA today.