Haven't had any replies to email re Proto2 upgrade kit questions in about a week. Phoning get's leave-a-message.
Are they just overwhelmed at this point?
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Hi Kerrigan,
I don't know what to tell you about contacting MTH, but I know at least some of the upgrade kits are shipping. I just received some steam kits last week.
Dave
Put in a call to Midge; awaiting word.
Midge is great for parts!!
Whenever I call about upgrade kits I talk to sales.
My diesel upgrade kit just arrived.
I feel sorry for Midge, an entire parts department should not revolve around one person and being able to get her on the phone.
Originally Posted by cbojanower:
I feel sorry for Midge an entire parts department should not revolve around one person and being able to get her on the phone.
I agree. Midge is great but she has to do too much. They need a system like Lionel has for their parts. Just about all the parts are online with pictures. You can order online easily and the parts arrive in a week. Mike Reagan did good. MTH needs to learn from this.
Received an email from Midge today saying notification of shipping would come.
I also received mine. I also got the slave kit.
Same here. I received steam kits over a week ago and slave kits yesterday.
I mention this to service. I imagine it is a cost issue employing more folks. G
MTH has all the parts to make some more upgrade kits up except for the plastic tach reader bracket. They filled back orders on the upgrade kits for well over 200 folks. I needed to order another diesel kit last week and just had them ship me the kit minus the bracket as I have several of them in stock. Otherwise the kits are on hold until the brackets come in shortly. Any other repair techs if you need an upgrade kit and already have the bracket let Jeff know and he will take care of it.
Maybe I'm having the difficulty ordering because I'm not an MTH technician?
Just wondering ...
Originally Posted by VaGolfer1950:
MTH has all the parts to make some more upgrade kits up except for the plastic tach reader bracket. They filled back orders on the upgrade kits for well over 200 folks. I needed to order another diesel kit last week and just had them ship me the kit minus the bracket as I have several of them in stock. Otherwise the kits are on hold until the brackets come in shortly. Any other repair techs if you need an upgrade kit and already have the bracket let Jeff know and he will take care of it.
Kerrigan,
Maybe I'm having the difficulty ordering because I'm not an MTH technician?
It sounds as if you've already ordered your kits. However, since there's a part missing from the kits, they are only available to MTH authorized techs who request an incomplete kit.
When the part comes in and the kits are complete, yours should be shipped.
Thanks Barry for clearing it up.
