What is the process if you receive a damaged LCCA set?

I just received my LCCA Coal Train Set and it is damaged. This is the first train set I have ordered from the LCCA.

I looked on the club web site, and I couldn't find any information. What is the process when we receive a damaged set?

Who do we contact, where do we mail it, does the LCCA pay for the shipping, etc.

I'm always apprehensive when I receive a package and I can hear something moving around in the box. When I picked up the switcher I could see a large piece of metal clunking around in the cab, and a little phillips head screw fell out, and there are some scratches on the body of the locomotive.

2/15/148:32 PM

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Al K.OGR Forum Member

Please send me your order and contact information in an e-mail to agkolis@comcast.net

If you ever have any question, issues or complaints you can send an e -mail to our contract business office at office@lionelcollectors.org or feel free to contact one of our volunteer officers or directors or me during any reasonable hours.

Al Kolis

President-Elect

Lionel Collectors Club of America

Agkolis@comcast.net

248 709-4137.

2/16/148:41 AM

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trestrainfanOGR Forum Member

Thanks, Al. I sent an email.

2/16/148:09 PM

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GG1GUYYOGR Forum Member FORUM SPONSOR

Hi Tresttrainfan,

I HAVE THE SAME PROBLEM.

LIONEL GLUED 3 WEIGHTS INSIDE THE CAB AND THE GLUE HAS FAILED. I HAVE 2 LOOSE WEIGHTS INSIDE.

I AM AWAITING FURTHER INSTRUCTIONS.

QUAILTY CONTROL DOES IT EXIST ANYMORE.

GG1GUYY

2/21/1412:40 PM

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NOT LionelLLCOGR Forum Member

"When I picked up the switcher I could see a large piece of metal clunking around in the cab"

Yup, me too. It's about 1" by 1" by 1/4" thick. It was just glued to the inside of the shell. Glue didn't hold.

Stu

2/21/141:42 PM

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GG1GUYYOGR Forum Member FORUM SPONSOR

GUYS THE CLUB IS AWARE OF THIS PROBLEM AND A SYSTEM IS IN PLACE TO CORRECT IT.YOU CAN CONTACT THE BUSINESS OFFICE AND YOU WILL BE TOLD WHAT YOU HAVE TO DO. SEEMS LIKE AN EASY FIX OR EXCHANGE.

GG1GUYY

2/21/142:31 PM

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trestrainfanOGR Forum Member

Yes, I contacted the business office via email back around the start of this topic. They have been in touch and are in the process of taking care of the problem. Everyone I have corresponded with at the LCCA have been very courteous and professional. They are going to take care of us.

Bad joke time: I guess we can actually say we got a "clunker". But, it sounds like only a couple of folks.

2/21/143:22 PM

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GrampstrainsOGR Forum Member

Originally Posted by GG1GUYY:

QUAILTY CONTROL DOES IT EXIST ANYMORE.

GG1GUYY

I think not. My Southern Boxcar showed up with a door floating around in the box. Fortunately, it was an easy fix.

2/22/1410:50 AM

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