Williams traditional size GG1

Both motors should turn. Could be a loose wire, could be dried grease.

Oh boy, ,Thank you for the info.  If I take it apart that voids Trainz's return policy?

If you can, send it back. They’ll pay shipping both ways, and either repair, replace or refund.

I’ll concur with Mark. I recently received an item from them which had been listed as working but, arrived missing the necessary wiring to make it operable. When advised of the issue, Trainz customer service promptly sent me a return authorization and FedEx shipping label. I had my refund within hours of them receiving the item back.

Curt

If there’s another pick up try putting the lead to that one to see what happens.

Only one pick up. but both trucks are geared and the non pickup truck is locked up wheels will not turn. Did they refund your shipping and sales tax thay they collected?

Unless there's something noted otherwise, they return the purchase price, shipping, and taxes.

Doesn’t sound like the product left the factory like that, with only one pickup? Any Williams diesel engine I owned was dual motored and both trucks had pick ups.

What can I say, one pick up, Both trucks have geared wheels. The truck with pick up runs the other truck is jammed tight wheels won't turn. Sold as dual motors. I usually don't buy trains made after 1969, but I thought this would be nice to haul my 6454 short boxcars.

Maybe, all I know is, it don't work. :-)

A piece of grit in the spur gears can lock it up. If you pull the shell, then remove the phillips screw under the truck you can lift the motor off the truck. Then see if the wheels turn or not. There were a few years where the grease used turns to concrete. That will lock the wheels as well.

Pete

I have a Williams/WBB traditional GG1. Like yours, mine only has one pickup so I'm assuming that's standard. Before returning, I'd suggest lifting the shell and seeing if there's a broken or disconnected wire. If that's the only problem, rather than fixing it to the default parallel wiring, I highly recommend rewiring the motors in series. I did that with mine and it runs MUCH better. If it's not a broken or loose wire, then I agree with the others, return it.

I don't want TrainZ to think I caused the jam by removing the shell and putzing something up. I already have a $600   MTH monorail doorstop.

They would have no way of knowing you opened the shell of the locomotive, but if you aren't comfortable doing that just send it to Trainz for repair. Williams engines are great runners and pretty simple on the inside so they should have no trouble getting it fixed and back on your layout.

@AZ TIN posted:

I purchased a Williams GG1 # 2360, from Trainz. It supposedly has two can motors, Both power tucks are geared. When I touch a lead to the pick up only one truck runs, the truck with the pickup. Is this defective? Trainz said it ran and reversed well. What am I doing wrong?

Don’t worry the guys at trainz are great to deal with and there will be no issues at all.

Train Z replied that, the loco was sold "as is". On page two of the listing is says the loco is"fully operational and functions as intended".  The last pages says it is sold "as is." This over rides "fully operational"?  They will accept a return with me paying shipping .  If I keep it they will give a 10 % refund.  It is my fault, for not knowing that "fully operational and functions as intended" means nothing. .

OP doesn’t list an email.

Sorry, what do you mean?

@AZ TIN posted:

Train Z replied that, the loco was sold "as is". On page two of the listing is says the loco is"fully operational and functions as intended".  The last pages says it is sold "as is." This over rides "fully operational"?  They will accept a return with me paying shipping .  If I keep it they will give a 10 % refund.  It is my fault, for not knowing that "fully operational and functions as intended" means nothing. .

That stinks.

Fully operational to me sounds like it was tested and ran. That said, things do come loose in shipment, so now I'd definitely pull the shell off and look for a loose or broken wire. If that's not the issue, then another possibility is dried up grease in the gearbox. I had that happen with a new-old-stock Williams engine.....arrive still wrapped like new but had sat so long the grease dried up. Took it to a local repair shop and a few bucks later it was good as new. Might put your 10% toward that if you aren't confident on repairing things like that and if there's a repair shop nearby.

The good news is that model is extremely easy to work on. Removing the shell as well as removing the trucks is a piece of cake. Let us know of you have any questions. I know it's not the outcome you'd like, but a good opportunity to gain experience by working on it. Worst case, you can't get it going, and can return to Trainz.

@AZ TIN posted:

Train Z replied that, the loco was sold "as is". On page two of the listing is says the loco is"fully operational and functions as intended".  The last pages says it is sold "as is." This over rides "fully operational"?  They will accept a return with me paying shipping .  If I keep it they will give a 10 % refund.  It is my fault, for not knowing that "fully operational and functions as intended" means nothing. .

IMO, it's pretty clear that "fully operational" means that you can put it on the track and it will run properly.

I had a recent situation where an item was listed as "excellent"; one aspect of that per TCA is that there are no missing parts.  The listing said that the box and instruction sheet were missing (which was OK), but when the item arrived it was missing some critical accessories.  After a testy email saying that since the accessories weren't listed as being present, it would have to come back at my expense.  Due to the low price of the item, my shipping would have been almost as much as the refund.  Ultimately, they offered a 50% refund (still waiting for it).  IMO, it seems like Trainz is getting stingy on their returns.

As a last resort, Scott Griggs' email is available here on the forum.

I once emailed about items listed "As Is" regarding returns. I was looking at a PS1 steamer and I understand why they don't open them all, replace the battery, test, remove the battery, etc...

Their reply was that I'd eat the shipping (I don't remember if that was both ways, but probably was) but could return for a refund of the full sale price plus tax.

To the OP; Scott Griggs regularly participates on this Forum. His email address is listed in his Forum profile.

I would recommend you send him a personal email noting the contradictory wording in the original listing and candidly express your level of disappointment with the item and the Trainz customer service proposed resolution.

I am troubled by a listing that indicates an item works as intended then casually tosses in a “sold as is” disclaimer. That, to me at least, is a deceptive practice. I’d give Scott an opportunity to personally address it.

Curt

Well shell is off. One motor is non functioning. Power to pick up runs one motor, the other just get hot. Very hard to turn flywheel, on this motor,even when rermoved from power truck. Are motors available? Or should I chalk this up as a learning experience.

There is a single screw on the bottom of the truck which should separate the truck from the motor. Try that to make sure nothing is binding in the truck and isolate the motor with no load, see what happens.

Motor does not run with no load, just gets HOT. Turning the flywheel by hand is difficult, motor doe not want to turn. Can the motor be replaced or is this a learning experience?

@AZ TIN posted:

Can the motor be replaced or is this a learning experience?

It appears Bachmann is sold out of replacement motors.  https://estore.bachmanntrains....;sort=20a&page=2

Willams/Williams-by-Bachmann seems to be running out of many spare parts so unless you're willing to buy another and use this one as a single motor version or dummy, seems like returning it to Trainz is your best option.

It will have to be a learning experience, as I accepted their 10% refund, which turned ot to be 8%. This is what I get for buying a loco made after 1969. Every thing I've bought, that was made after 1969, MTH, Lionel and now Williams  have just been pieces of crap.

Uh, it has nothing to do with the year the locomotive was made.

@AZ TIN posted:

Well shell is off. One motor is non functioning. Power to pick up runs one motor, the other just get hot. Very hard to turn flywheel, on this motor,even when rermoved from power truck. Are motors available? Or should I chalk this up as a learning experience.

Just to be clear, you are saying with the motor removed from the truck, its still hard to turn the flywheel? Thats fairly unusual. Can you see a gap between the flywheel and the motor housing?

Pete

Yes, very stiff, Turning the flywheel is difficult.

If this was mine, I would first put a few drops of oil on each motor bearing, then put the gear in a drill motor and use the drill to spin it and see if it frees up.
You can find these motors on the auction sites for small money but swapping gears and flywheels takes a good puller. There are people that can do this for you but its worth trying the simple things first.

Pete

Have you sent an email to Scott Griggs?  What did he say?

If you removed the can motor from the gears and it get hot the motor is bound up.  You will need to replace it if you find one

Can't find a motor both trainz and Bachman have no replacements. Another learning experience. I had hoped that it would be a broken wire or solidified grease, but alas, no. I rolled the dice and lost.

Are in in AZ? I'm in Casa Grande and might be able to help.