I wish the two major train manufacturers were as good at responding to e-mails like the Martin Guitar Company. I e-mailed their customer service department to inquire about a guitar I was looking at on Craigslist. I inquired if the finish was original. I gave them the serial number and they researched it and got back to me within hours. Either they have very good records or are just good at customer service.
I sent an extensive e-mail to the company in Maryland two weeks ago with a simple question and have yet to receive a reply. If they had a toll free number I might give them a call.
