I had a broken coupler on my RS-1 last August. I contacted Atlas and they said send it in. I then heard of stories of Atlas taking months to return your locomotive. I was way out of warranty and was scared to not see my locomotive for a very long time. I held off shipping but that RS-1 was begging to be ran. Last week I decided to pack it up and ship it off to Atlas. I thought even if it took a few months to get back, it is better then sitting on my shelf.
To my surprise when I got home from work yesterday she was sitting on my doorstep! Atlas must have fixed it the day the received it and shipped it right back out!
I do not run many diesels on my layout but next time I am in the market for one I will be looking at Atlas for sure!
