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Container Docked last Friday, 5-26. Awaiting container customs clearance and delivery to our warehouse.

After unloading, sorting, processing each order, we print the UPS tags. Customers should then get an email from UPS.com with tracking number and delivery address. We wait 2 days for any gotcha's and then start shipping them out. Probably Monday next week 6-5.

Scott Mann

As you get your UPS tracking info, check your address carefully. There is a lot of data entry, old addresses, 2 systems (reservation and billing) that can have differences over time. If you see a mistake do send us an email. If everything looks good, you don't have to do anything.

Please refrain from calling and asking when...

Thanks All,

Scott 

sdmann posted:

As you get your UPS tracking info, check your address carefully. There is a lot of data entry, old addresses, 2 systems (reservation and billing) that can have differences over time. If you see a mistake do send us an email. If everything looks good, you don't have to do anything.

Please refrain from calling and asking when...

Thanks All,

Scott 

To add a bit to this all shipments now require a signature for delivery.

I have had a shipping notice for almost a week.  The units haven't shipped yet.  Check tracking at ups.com; once UPS has picked them up will you get an accurate delivery date.  Scott has stated this before.  When they ship arrives they process the credit cards and then print the shipping labels.  Actually shipping comes later after sorting and inspection.  Three days separated the generation of the shipping label and the pickup by UPS.

Jan

Last edited by Jan

My CC was billed on wed or Thursday, and I got the UPS tracking info on Friday. 

My units haven't reaches UPS yet but I used the tracking numbers to have the packages left at the nearest UPS store so I don't have to worry about them sitting on my porch all day or about being there to sign for them.  

Living on the west coast, hopefully I'll get to see them before the weekend. 

I'm not Canadian, but the Canadian Pacific is one of my favorite railroads after experiencing some of the rich CP railroad heritage in western Canada when my wife and I visited back in 2000.  So I jumped at the opportunity to order two Canadian Pacific E8 A-units in the early paint scheme, which will now head up my CP train consisting of Lionel 18" aluminum passenger cars.  So between the two of us, we can account for 5 CP E8 units.  Not sure what Scott's "minimum" is for a specific roadname -- probably about 10 or so I'd guess.  So a few more CP enthusiasts must be out there!!! 

David

Terry Danks posted:

I'm in Canada. Three E8s on order. No shipping notice yet but my card was charged on Monday, May 30th. So, if your card has not even been charged by now, perhaps a call is in order?

My card was charged then, too, and I still have not received a shipping notice.  But I am not worried.  They have some logic in their shipping scheduling and I am usually not near the head of the line.  They have a lot of units to inspect.  I just allowed it to take its course, to see if mine would be shipped in time for Friday delivery.  So, when it became evident that the shipment would not arrive this week, I asked that they not ship mine until very late in June, as I will be traveling until then.  My email received an immediate reply from Scott, asking Shani to hold my single E8A until I return.

Can't ask for better service than that.  And at a very busy time, too.

Last edited by Number 90
Number 90 posted:
... My email received an immediate reply from Scott, asking Shani to hold my single E8A until I return.

Can't ask for better service than that.  And at a very busy time, too.

Exactly.  I emailed Scott late last night explaining I hadn't seen a charge posted to my CC yet -- given all the talk about CC charges and UPS shipping notices here on the forum.  I awoke this morning to an email time-stamped 5:16AM EDT explaining what had likely occurred.  And at 2:42PM EDT today, I received my UPS shipping notice.

How many CEO's can you name that choose to get involved with their customer at that direct level?  I don't need more than a few fingers to count that high.  Very impressive!!! 

David

Last edited by Rocky Mountaineer

Well we are almost finished shipping (Dealer Shipments Awaiting Drop Ship and Payments).

But we found some inconsistencies in the box label and contents (A SFWB outerbox had a Southern Inside). So please, when you get your shipment, at least open the outer box and check the label of the decorated box inside. If it doesn't match, email me and we will get it corrected.  We hope you really enjoy your E8s. We worked for about 1 and half years from start to finish to make them. I am proud of everyone involved.  Cheers.

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