Advice on a UPS Situation With Three Lost Packages and Possible Fraud

I had this happen to me with some mth premier autoracks that i hit as a blowout from Jim S. Ups claims they were delivered but were nowhere to be found. I contacted Jim who placed a claim with UPS. The driver came and showed me where he left it but it wasnt there. Eventually Jim S. Sent me the refund. IDK if Jim S. Was reimbursed from UPS.

Several months later an article in the local paper appeared stating a pair of package thieves were following the UPS trucks in the area stealing the recently delivered packages. They finally got caught around Christmas Time.  It took me a while to get those MTH autoracks [Soo line and BN] as they were in demand at the time.

Btw, yes many ups drivers will leave the package without getting your signature. Unfortunately this may "bite the driver in the arse" for doing such a practice.

Good luck. The refund should come from the seller. I hope you paid via paypal or credit card.

Squeaky wheels get oiled first.

It's likely the virus has slowed responses, but don't stop squeaking or you may get bypassed for another louder squeak.

E.g. Ive waited a month now for Home Depot to simply relay contact info after a delivery truck at a neighbor's ran over my driveway gas lamp rather than loop the block to leave. (They are lucky I saw it &  had a remote shut off valve....."boom". )

Don't feel guilty; corporations don't

I had the same problem with a USPS delivery. I get a tracking email saying that my package was delivered. In checking, nothing was to be found. Contacting USPS and the police got me nowhere. As far as USPS was concerned the package was delivered and, even if it was insured, the insurance only covers loss or damage in transit. The police said, since I didn't have a video camera setup, they had nothing to go on. Moral, if you get expensive shipments, get a camera.

This thread is currently going on. You probably have your answers here:

https://ogrforum.com/...1#147690501437516951

@prrhorseshoecurve posted:

... many ups drivers will leave the package without getting your signature. Unfortunately this may "bite the driver in the arse" for doing such a practice.

The driver does not make the decision about a signature. Whether a signature is required is set by the shipper when the package is presented for shipment. Many shippers no longer require a signature because of the technology in place now for tracking a package.

About a week ago I received a package thru Fedex that had a signature required and I was home to meet the driver however he only ask if I was Dudley, didn’t ask me to prove it, and said due the current virus situation, actual signing wasn’t necessary as long as he saw the adult individual.

i don’t think I have ever had to prove who I was even if I signed their hand held device. Almost anybody can sign it, they don’t care if you are the intended receiver.

Have you looked at the tracking in the website?

Can you get a copy of the signature from UPS? Should not be a problem if they believe that it was you or your representative.

FedEx and Amazon Prime drivers (at least here on LI) are taking digital pics of the packages after they leave them on doorsteps - Maybe you can get a copy of such a pic from ups?

@prrhorseshoecurve posted:

I had this happen to me with some mth premier autoracks that i hit as a blowout from Jim S. Ups claims they were delivered but were nowhere to be found.

Several months later an article in the local paper appeared stating a pair of package thieves were following the UPS trucks in the area stealing the recently delivered packages.

We had quite a bit of this going on around here, especially over the holidays. Not so much now. Down here they're called "porch pirates."

Obviously it's best to keep an eye on the tracking notices and monitor what day the package will be delivered so you can watch for it, and also notify the carrier right away if the notice shows "delivered" but the parcel isn't there.

Here is the problem I've had with both USPS and Fedx. I get an email saying my package was delivered, I go outside and it's not there. The truck is still in sight but to far down the street to get their attention. After calling the Post Office I found out that they use GPS for packages. Well if you put my address in a GPS (Garmin) it takes you three doors down. Sure enough my packages end up there about 30% of the time. To make matters worse the last two numbers on my address are 65. My neighbors is 95. Very easy for the delivery guy to make a mistake. Fortunately I have a good neighbor so if he sees me on his porch he knows whats going on. And now the kicker. His OnStar keeps telling him his car is in my garage. Gotta love technology. 

Our local Rite Aid drug store accepts packages and leaves them in a storage locker.  You can schedule delivery to a local FedEx store in our town.

I've had this happen. Problem in this area—in NYC, built-up, with highrises—is that there are 3 streets, all starting with P, all have the same number as my building. Lots of temporary UPS drivers around here, and they make mistakes.

Many people have deliveries accepted at local businesses. There's also a UPS store a few blocks away, to which you can have packages sent. It's also really good to have a relationship with your normal UPS/DHL/USPOD driver and deliverer.

@Lionelski posted:

Can you get a copy of the signature from UPS? Should not be a problem if they believe that it was you or your representative.

A signature recorded on a UPS tablet would be indistinguishable.

What, me worry? 

@Alfred E Neuman posted:

A signature recorded on a UPS tablet would be indistinguishable.

What, me worry? 

The UPS driver just presses a button and records it as ‘signature on file’

The “contract” for delivery is between the shipper and UPS. The shipper will have to file claims for the 3 packages.  UPS will attempt to provide proof of delivery to the shipper.  In turn the shipper should be contacting you concerning any proof UPS provides.  Based on your story, you will deny their proof and UPS will start an investigation.  Assuming they cannot prove that the packages were delivered, they will pay the shipper for the loss.  The shipper should refund your money.

I had one from UPS delivered to a neighbor for reasons I can't fathom.  Apparently, we were not home when it was delivered, and since the sender never told me it was coming, I didn't know to go looking for it.  A month later he asked if I ever got his engine, I said "what engine".   Communication is key when you're shipping something.  Once I had a tracking number and it claimed to be delivered, I went looking, it was in the neighbor's garage, she just forgot to tell me it came.

I get all of my trains shipped to my office. Porch piracy is a huge problem across the country. Signature requirements are a farce. Many drivers just scribble something on the screens and move on.

As others have said, many local retailers (CVS, Walgreens), accept shipments for pick up. The UPS stores are a more secure option as well.

Amazon drivers take photos of the package when they deliver and you get an email alert that the delivery has arrived. Doesn't stop all theft but it gives you real time updates and proof that they delivered to the correct house.

If home delivery is the only option then invest in at least a doorbell camera. RING units are getting cheaper by the day.

Bob

I had a problem recently with FedEx.  I am in Wisconsin and bought something from Atlanta.  The day it was shipped, I got a tracking number from the seller.  Later that same day I got an email saying it was delivered "in Atlanta"  I immediately sent the seller an email and told him the issue and that he should check with FedEx to see what was going on.  

Apparently someone at FedEx scanned it in Atlanta and entered "delivered" by mistake.  Once that was done, they could not do anything to change the status of the item.  Luckily the item eventually was delivered to me a couple of days later, but I could not track it after that "delivered" status had been issued.

@zwbob posted:

Here is the problem I've had with both USPS and Fedx. I get an email saying my package was delivered, I go outside and it's not there. The truck is still in sight but to far down the street to get their attention. After calling the Post Office I found out that they use GPS for packages. Well if you put my address in a GPS (Garmin) it takes you three doors down. Sure enough my packages end up there about 30% of the time. To make matters worse the last two numbers on my address are 65. My neighbors is 95. Very easy for the delivery guy to make a mistake. Fortunately I have a good neighbor so if he sees me on his porch he knows whats going on. And now the kicker. His OnStar keeps telling him his car is in my garage. Gotta love technology. 

I think maybe you've found "it", the common factor. How else could they all go downhill so fast compared to years ago? Increased apathy too; sure. But it isn't usually what I actually see daily. 

Despite my nearly Luddite attitude some days,  I actually love tech. But the last 15years has disappointed me. So much could be so much better; but isn't.  Adding this to the list wouldn't surprise me.

  In fact, I almost lost a job over UPS not picking up. 

I was calling. But UPS had no record?  The guy on the phone knew my voice for years, so had me remain on the line. He redid the order, hit enter, closed it, tried .to recall it.  It was gone.

My name along with the business address caused a glitch.   From then on I used my first and second initials with my surname and they order wouldn't vanish.    (I think I know why really, but that is a long story... and "classified"

Point is is that certain character combos can destabilize a program. (esp. Linux)

Well guys ,

USPS deliveries for me going to two other homes in an eighth mile area .    Same three digit address numbers for all of us but three different street names . 🤔  

Our regular USPS guy is perfect.         When he has days off and the subs fill in , we jump to it and scan our email notifications  ( which arent totally accurate at times ) for packages and stay by the phone with the area USPS phone number at hand.  At the USPS facility phone center we can get the address where the delivery was made.  🤤

Has to be a lot more packages in this new normal. 🙃

I also suppose lower compensation for personnel in tech and services is a good way to keep a bottom line Okie dokie too  🤑..........but.......😈

Delivery guys (and gals) take a photo of the package WITH the address marker of our home in the photo.  Doesn't do much good if there's nothing to correlate the delivery to.

As for signatures, drivers delivering here in the Santa Barbara area make us sign.  Packages from Nassau Hobbies, particularly, require firm signatures.  Good thing that Charlie and Chris run such a great hobby shop ... so I forgive them.  

If there are on-going problems, by all means have deliveries made to the local UPS store. 

BTW, you can sign up with USPS.com to get a daily e-mail with photos of your mail (letters, bills) and shipping numbers of packages that are due for delivery that day.  I've found this to be invaluable.

@rthomps posted:

Delivery guys (and gals) take a photo of the package WITH the address marker of our home in the photo.  Doesn't do much good if there's nothing to correlate the delivery to.

As for signatures, drivers delivering here in the Santa Barbara area make us sign.  Packages from Nassau Hobbies, particularly, require firm signatures.  Good thing that Charlie and Chris run such a great hobby shop ... so I forgive them.  

If there are on-going problems, by all means have deliveries made to the local UPS store. 

Living 20 minutes from Nassau Hobby is a nice advantage too.....😁

Twice I had a package delivered to the wrong condo. I bought a box of Super O off the bay. It was delivered but not to me. A couple days later I tossed out some garbage & happened to see a usps box in the garbage. The shipping address was ripped off but the tracking number was still there, so I brought it in & compared it to the missing package. Same number. On a hunch I looked in the dumpster & there was all my track.

The 2nd time, another box of Super O was mis-delivered to another condo, but this fellow had the class to bring it to me.

@RSJB18 posted:

Living 20 minutes from Nassau Hobby is a nice advantage too.....😁

ADVANTAGE!  For sure!

I was lucky to visit Nassau about 10 years ago - and they're one of my first stops at York.  Chris always has some nice special going.