Anyone frequent Westchester Central Trains in White Plains?

Mike:

 

Based on what people have told me, Tony, one of the guys who works there is the only one who is a customer oriented person. In general most of the comments I get from those who have been to that store is "I'll never go back there again."

You will find just the opposite in customer service when you are at Tom's Trains in Ardsley. Tom and his staff are really great and the store

 

 

 

 

 

Where's Westchester? Wheres White Plains?

Westchester County, New York State. White Plains is the county seat of Westchester County, Just north of New York City.

Go to Tom's in Ardsley. Great service, friendly place. Just make sure you check to make sure it's open.

 

Gerry

Westchester Trains cant get new MTH. And he only carries old Lionel, by that I mean from the 1990's.  Go to Toms Trains. He can get anything you want.

Is that the place in the little dumpy mall? I went in there once or twice because my parents live a few blocks from there. Not even worth walking in the door.

Yes, it is in the old White Plains Mall,and crappy is a understatement! That mall will be knocked down soon for a luxury high rise..

I remeber when Westchester Trains was located on Rt 1 Post Road in White Plains, years ago I used to frequent the store when visiting relatives it was pretty good for postwar and Lionel. I could not tell you what they have in there today.

I like it there. Yes a bit rough around the edges but they have great post war selection and that is what I coolect. They can also repair pre and postwar.  A good spot.

Not that bad of a store, i work in White Plains and have bought some things from them, if you look around you can find some neat stuff with decent prices. not the nicest of stores and parking can be rough at times. Never had any work done there yet.

Westchester Trains was not the hobby store on Post Road.

Westchester Trains is owned by the fellow who had the store on Lake Street Across the street from my house (Mike Pettugine). I lived in White Plains for 30 years.

The store on Post Road was Westchester Hobbies and was owned by two fairly crotchety old men. The old White Plains Mall is a very depressing place. Avoid !

the best train store I White Plains (there were 3!) was on Quorropas Avenue.

 

Westchesterites might be interested in our train night n Carmel, April 5.

Contact me.

Roundhouse on Quorropas!!  I loved that place! (Grew up in Scarsdale) Westchester hobbies was great when I was a kid also.  Didn't they move a block up the Post Rd and have a fire?

i stopped by Westchester Central and Tom's when I was up visiting in January.  Tom's was a great experience.  Nuff said.........

People are a little confused, so let me help! The Roundhouse was on Martine Ave, it is now occupied by the Post Office across from 7-11. There was a hobby shop called Westchester Hobbies on Post Rd and Cromwell owned by 2 old men. It caught fire, SUSPICOUS!! Then Mike Pettigine opened Westchester Central Train and Hobbies in the late 90's, about 1997 on the corner of Post Rd and Broadway, across from Alexanders was, and he is now in the old White Plains Mall under the same name. That being said Toms' Trains is the best in area. 

You're right Cincytrains...it was Martine.  I stand corrected.

Cincytrains is correct about these.

i was a bit confused.

Thanks, Cincytrains.

The one and only experience I had with Westchester Central Trains in White Plains was an MTH repair. The place was listed by MTH as an Authorized Service Station within 25 miles from my home. So I brought in for repair a 0-8-0 Premier Engine that had died on me. Boy did I get the run around. I was first told that parts were on order. When I inquired as to the status of the repair I was told that it was sent to MTH for repair.

 

Weeks passed, so I called MTH for a status check and was told that they never had the locomotive in their possession. However they did tell me that Westchester Central Trains had called them, received an RMA #, but never shipped the locomotive to MTH.

 

With that info, I contacted Westchester Central Trains and told them I wanted my locomotive back within a week. Got it back from them in the same original condition, still broken. I then sent it personally to MTH for repair. Who the heck knows where to locomotive had been all that time? All this occurred over a period of 3 to 4 months.

 

Now I call that very poor customer service. I have never been back in that store.