Berk Warranty Repair Timing

Roundhouse BillOGR Forum Member

On the 28th of December I sent my Nickel Plate back to Lionel via the prepaid UPS shipping label they sent me. The smoke unit fan motor had died and I called to get an RA number for warranty repair the day before. Today I received notice that Lionel had received the engine. Now we will see when they notify me that they are shipping it back fixed.

Yesterday I called Lionel's service center about a Legacy engine I was having trouble with. They told me that they only do warranty work from now until usually early March so non warranty repairs were not being accepted at this time. It shows the Christmas season is still when lots of toy trains are sold so they are inundated with warranty work.

I do hope I get it back home soon as I have a train show to take it to January 16th.

1/5/161:40 PM

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GreekchiefOGR Forum Member

My Father sent in a PE and he had it back in around a week. This was mid December.

1/5/164:52 PM

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Former Member

Lionel is currently only doing warranty work......I sent my clinchfield challenger to Trainz,com and they repaired it for me. It took about 21/2 weeks because they had to wait on parts from lionel. Labor at trainz is 65.00 an hour.

jackie

1/5/165:45 PM

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Roundhouse BillOGR Forum Member

Thanks GREEKCHIEF - I hope I have that kind of turnaround.

1/5/165:45 PM

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Roundhouse BillOGR Forum Member

Well my new Berk was returned from Lionel today after Warranty Service. 17 days door-to-door. Not too bad when you take out the days for shipping and weekends. I am pleased.

1/14/164:59 PM

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