Ken Bianco jr and Trainworld have been treating me like gold.
Ken jr. called me twice when there were some issues I had with an order that arrived.
He is a class guy, always nice, even when there is an issue.
Other stores I have dealt with, are only nice when you order and sometimes not even then!
And you dont dare raise any issue without getting eaten alive.
In my many years of dealing with Trainworld, this was the first time we got stuck with a bad product.
I say "we" because, when a manufacturer does not keep up with quality control, it hurts the store and the customer.
Time is money for a store, and then they have to spend time dealing with customers and train makers about issues that are caused in manufacturing.
Either way, he is taking good care of me.