Some folks in these forums apparently think that we are all clairvoyant and merely a passing description of the issue will yield an immediate and insightful solution that they can apply and be on their way. Apparently, we are to simply apply our extrasensory perception and divine the details necessary to suggest a solution or course of action. In truth, nothing could be farther from the truth. Except for very simple issues, knowing the exact make/model of the item in question, and the exact symptoms of the failure are vital to understanding the problem. In addition, the actual operating environment is also critical, if you're running conventional mode or command mode, not to mention which command system are you using. Many times such details as transformer, circuit protection devices, etc. will play a critical role in a problem and finding a solution. The statement "My engine shorts out" doesn't cut it!
Frequently it's necessary to include pictures to illustrate the issue, or to provide details on exactly what you are seeing. Again, we're not clairvoyant, and the fact that you see something that "obviously" is or is not the problem, without pictures, we can't see that! The old saying "A picture is worth a thousand words" is 100% correct. Many times, a seemingly obscure issue is obvious when presented with the visual evidence.
Speaking of pictures, please make them useful! A tiny distant shot, or one that is out of focus, is usually useless in doing a diagnosis. If you're trying to describe an issue with an electronic assembly, for instance, having clear pictures of the configuration helps us to identify what we're dealing with. With today's smart devices, most people have the capability in their pocket to take decent pictures that can be invaluable in problem diagnosis.
If you have a question or problem, please help us to help you by providing the necessary information to actually provide meaningful assistance. If we have to guess, accuracy of the diagnosis goes way down!
Original Post
So, it's up to ME to convert your crytographic alpha-numeric request into a verbal description....road name, car/engine style, genre, etc.??? C'mon, man! Think like an an old phart who has trouble remembering the names of people he worked with for 31 years when encountering them on the street!!! Gimme a REAL clue!
) Anyhow, one of our folks working behind the counter (counter-intelligence, we say!
) finally had their patience wear thin with the caller, closing with "Tell you what!.....Hold the engine up to the phone so I can get a good look at it!!" 
