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I recently had occasion to send a Legacy locomotive to Lionel for an out-of-warranty repair.  I shipped the locomotive FedEx Ground on a Tuesday for delivery on Thursday.  Mid-morning on Thursday, I already had an email from Lionel confirming that they had received my locomotive.  Then, mid-morning on the following Monday, I already had an email from Lionel stating that they had shipped the locomotive back to me.  On Wednesday, the locomotive was back in my hands.  The prompt-as-possible communication of receipt and shipping and the ultra-fast turnaround both exceeded my expectations.  And, I should add, the repair was done correctly.  My thanks and kudos to Lionel.

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