did you get a sales slip?

I get mine on 12-17, I will post what I get. 

 

what do we do if there is no sales slip?

If you used a credit card, you already have a record of purchase/payment.

will Lionel accept that?

I did not receive a packing list or sales receipt with mine that was received last week.

unfortunattly for me the smoke unit was defective, blinking the three flash code.

I called Hobby Station for my sales receipt explanning Lionel will not do warranty repair without proof of purchase. They E-mailed mine within the hour. Appears they do not send  a receipt with shipments.

I too have had repeated problems getting receipts from Hobby Station. With all Lionel engines, though, since Mike Reagen at Lionel service does a flat repair charge of just $60 no matter what they have to do (which I consider a bargain), receipts and warranties don't matter to me as much anymore.

I was told $60 plus parts.

Ive had nothing but.problems with Hobby Station, and will no longer order from them, no matter how.good their price!

you should have been around last week when we all were buying engines from hobby station.

I bought 3 engines from them .You have to call to get a receipt... I stopped buying from them cause of this and them taking forever to ship. Sometimes over a week . It took them 3 weeks to get me my visionline challenger...If its 50 bucks more from somewhere else i buy it from them so i dont have to go threw this bs...

That makes no sense at all!  How difficult is it to include a receipt (common practice) with every order?  I sure want--insist on--a receipt with every train purchase I make.

They ship there trains from someplace in Boston  Allan not from SC..

This issue has come up before.

 

https://ogrforum.com/d...ent/2415514336632112

They still could add a receipt with they product.

 

doug

Last Year when I had to have the smoke unit repaired on my Atlantic E-6 by Lionel, They told me to include a receipt, So I copied the end flap of my shipping container which showed my name and address along with Hobby Station.net return address as well as the Lionel part number of the engine, I then hand wrote the price along with the purchase date on the copy and returned the engine for repair. Lionel repaired the engine and returned it. I must admit at that time the engine had not been out but for only a few months, so the 1 year warranty could not be in question. 

That's a pretty lame excuse if I ever heard one.  There has to be a paper trail of some sort for every transaction they make, regardless of where the product is shipped from.

One has to wonder if the lack of a receipt is in some way related to trying to dodge taxes at the company...

mine was shipped from here, EMERY DISTRIBUTORS INC 3800 T524, Easton, PA 18040

 

http://www.emerydistributors.com/

Whatever you order from Hobby Station does NOT come directly from them, Darlene and her husband both told me their inventory comes from "THE Wharehouse" or "The Distributor" and that's why they never know what items are actually in stock or how many they have.

 

I've preorder stuff from them but never got it. I've order stuff from them in stock, paid in full and they had to have another dealer eventually send it to me because my order was lost and they ran out of stock. The last straw was my Santa Fe reefer preorder that I was told they ran out, then charged me anyway, and never showed up. Finally when I called to complain they said they found one in the wharehouse they could ship out right away.

 

They are lacking in basic business practices to say the least!  

Same experience here with the Reefer set. Hobby Station is definately not ready for prime time...I'd never consider them again-you're better off paying a few extra dollars and deal with a reputable on-line supplier.

I ordered from them once and will never do it again. Very flaky business here.

I don't see how. The paper trail between the CC company and their bank is still in place. Of course, if you don't want to pay taxes, I suppose there is nothing stopping you, at least in the short term.

Huh... Last week the a great with awesome prices and service. "I got my engine in 3 days" Lets get them to advertise here on the forum

 

This week a scary place with no receipts, poor service and maybe a tax dodge

 

Man we are a fickle bunch around here

I only need the sales slip in case something goes poof! I do have to admit it's a tad scary without a sales slip being provided.

 

$oo

That be the Forum. Can go from zero to lynch mob in no time.

got my 3759 no receipt.  sent email will post what happens.

Has anyone ever visited this store ?

 

Gunny

good news all if you send them an email and ask for them to please send you a sales slip they will email you one I saved it and printed off 2 copies for my file in case I need it.

Just thought those needing one would like to know the outcome on this post.

 

$oo

yup, just receivd my receipt.

 

I'm a happy camper!

Looking at the shipper, mine actually came from Hobby Station in SC.

 

-Dave

 

Thought I would follow-up here.  I sent several e-mails with no response BUT gave them a call yesterday early afternoon.  Darlene apologized and said that she was so swamped with orders she was doing her best to get them processed and shipped out to folks before Christmas so that they would not be disappointed.  She promised to have a receipt for me via e-mail by the end of the day and in fact had me on her list of things to get done...I just beat her to it.  When I got home from the office last evening, the receipt was in my e-mail....  Thanks Darlene and Simon!!

 

Alan

That is good to hear. Seems like we went around on this about a year ago (maybe two?) and at that time getting receipts was like pulling teeth. So it is good to hear that that is no longer the case.

 

FWIW, I had to send in an engine (Lionel) that I got from Hobbyspeed last year for warranty work. No receipt, so I printed out and enclosed the payment info from Paypal. Work was done, no charge and no problems.

any return address can be applied.  I received a UPS shipping schedule and mine came from Emery.  this would also explain why there is no receipt as the item is not at Hobby station.