Donald Trump SD70 ACE#4545 Presidential Seal - Lionel Response

That's a slap in the face.  Send it back.

Welcome to life with no competition.  

Remember that SNL skit with Lilly Tomlin?  "We're the phone company.  We don't care.  We don't have to."

What was the problem?

@VADarthDad posted:

Welcome to life with no competition.  

Remember that SNL skit with Lilly Tomlin?  "We're the phone company.  We don't care.  We don't have to."

 

I was thinking more like " you git what you git, and you don't throw a fit".

@Will Ebbert posted:

What was the problem?

The graphic from the Bush 4141 was re-used, so it's a logo/seal for the Bush Presidential Library, even though it's a Trump engine.

-Dave

@tom21pa posted:

That's a slap in the face.  Send it back.

I agree with Tom, send it back.  You didn't order a George Bush Locomotive - it was a Donald Trump.  Would they say the same thing if it was a Biden train with Trumps name on it?  

Or how about you ordered a classic C&O Blue / Gray / Maze color Locomotive and the decale read Santa Fe?  What the heck, their response is extremely poor.  I don't even own this engine and it bothers me that you folks have to deal with a firm that doesn't give a xxxx.

Very poor customer relations.

Replacement shells - Lionel has done this before

@EMD posted:

Replacement shells - Lionel has done this before

They can't even do replacement shells right,  

If they cared, how much money  would  it cost  them to make new decals  that could be put right over the library seal? You guys remember the front nose Western Pacific decals  in the nineties? Boy am I going to miss Mike and his team. Dave

@Dave Nichols posted:

Boy am I going to miss Mike and his team. Dave

Just now?...... They've been gone for nearly 3&1/2 years LOL! ......I've already reached the "acceptance" stage of my grief and loss. Of course, that doesn't mean I'm buying any new stuff.

Mike Wolt and his team

WP F3s , Conrail GP35s both had shell replacement

@VADarthDad posted:

Welcome to life with no competition.  

Remember that SNL skit with Lilly Tomlin?  "We're the phone company.  We don't care.  We don't have to."

 

That was Rowen and Martin’s “Laugh In” rather than “SNL“....”One ringhy  dinghy....”

Tom

How could they make a seal that does not exist yet?  He has to leave office and have a Library built first before a seal is designed.  Seems it would have been better to have no seal instead of the wrong one or a made up one.

Is there anyway to remove it safely?

Can we keep the politics out of this thread.  The OP was kind enought to share Lionel's response for all to see.  We don't need the thread deleted because folks can't follow the TOS.

Quality control issue. Just a taste of what’s to come now that there is no competition. Along with higher prices. 

Sand jam,  not a library  seal. Just use the presidential  seal for a decal. I agree, politics  not needed.

Whoever is in charge of proofing units needs to be allocated elsewhere. They should be offering a decal or replacing the shells. It's a big mistake IMO! 

Personally I think your best solution is finding a seal on your own and replacing it or returning the engine.  Lionel has already bowed out.  It's unfortunate but it is what it is. 

@EMD posted:

WP F3s , Conrail GP35s both had shell replacement

But unfortunately things such as "Huck Fin" did not.

-Dave

Would it be acceptable if Lionel offered a rebate, direct, or perhaps through authorized dealers to all the disappointed customers who have purchased this product? 

@RickO posted:

Just now?...... They've been gone for nearly 3&1/2 years LOL! ......I've already reached the "acceptance" stage of my grief and loss. Of course, that doesn't mean I'm buying any new stuff.

Thinking he was referring to Mike Wolf and MTH closing. 

@Trinity River Bottoms Boomer posted:

Would it be acceptable if Lionel offered a rebate, direct, or perhaps through authorized dealers to all the disappointed customers who have purchased this product? 

In the past Lionel either fixed it, offered a full refund, or did nothing.  At this point I see option 2 and 3 are in play.

I have posted many times, STOP PRE ORDERING!!!! You guys are your own worst enemy. You keep buying and complaining when something is not right.

Lionel will not learn until it hurts them in the pocket book. 

Dave

It's a Bush seal on a Train train. Yes fantasy, but a scale model regardless I think is why many are frustrated. David1 has a great point. I took it as I told my dealer I wanted it. After the fact, am not going to impact their pocketbook in a negative manner. 

OK...points made and some had to be deleted because this thread was going political probably because of the nature of the product.  None the less, topic closed.