I recently bought my first ERR product. A mini commander ACC to add TMCC to an MTH Tropicana reefer. Unfortunately I have been unable to get it to work even though the wiring looks correct (I've rechecked it several times) and the board does get 18V.
I sent an email to 3d Rail over a week ago but have not gotten a response. Is there a phone number I can call so speak to someone?
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Email usual works. I would check the OGR Forum for answers. That is what they told me to do. I just returned to board as ERR did not have a answer for my problem. They sent a replacement which did work.
I searched the forum but no luck. I suspect the board is defective. I bought it from trainz.com and it definitely seemed new/sealed properly.
My first goal is to try to reach someone at 3rd Rail/Sunset but it seems that no one is "home".
What email are you using for ERR?
@gunrunnerjohn posted:What email are you using for ERR?
sdmann at 3rdrail.com
I then get an automated reply from a spam filter, click on the link to verify I am human and it says my email would be delivered to Scott's inbox.
Odd, I've send lots of email to Scott, and he always gets it and responds pretty quickly.
@gunrunnerjohn posted:Odd, I've send lots of email to Scott, and he always gets it and responds pretty quickly.
I just sent another one. We'll see what happens.
I think you’d be better off corresponding with one of the ERR dealers that are always helpful on this forum.
ERR / 3rd Rail really hides their phone number well. By googling '3rd rail scott mann', I stumbled across http://www.3rdrail.com/sunset-models-story.html - it's from 2007, and it's for Sunset Models, but the same address, so maybe it's still good: 925-820-7701
I understand that a business prefers email, but having another means of contract is sometimes necessary.
Check your spam folder. His returns go there for me for some reason. But as said he does respond. G
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