Sometimes the best gifts come in an envelope. I recently had to replace a N scale switch motor that I used for over 20 years that burned out due to being my fault. Unfortunately I lost one of the very tiny screws that hold the motor to the track switch. I called Atlas customer service to get the order in for some replacement screws. The gentleman I spoke to asked me how many I needed and I said I really only need one, but was willing to order what ever quantity I had to in order to make the minimum. He than asked for my address and I asked him how much and he said no charge. Wow, I was not expecting that. A couple of days later I get not one screw which I needed, but two at no charge! All I can say is a big thank you to Atlas for helping me out. Great customer service which is not often seen today plus they offered it at no charge which really made my day.
Original Post