Has anybody have luck emailing Steve at Ross (RSC) and get a reply?

Your best bet is to call him.

Absolutely... pick up the phone and CALL if you need a quick response.  He may be on vacation or taking a few days off during the Summer, and somebody in the office can confirm that for you.  While we all like quick feedback from an email, if it was sent directly to him (rather than a generic company email), he may not be checking his emails daily if on vacation.  Sometimes I do, but most times I don't. 

Then again, the email may simply have not gotten through to him.  I've seen that time and time again -- even here on the forum for-sale board.  I send somebody an email, and they say they never received it.  Or they send me an email, and I don't receive it.    Suffice it to say, email has its share of gremlins nowadays -- often linked to increasing trends of ISP's to tag certain email servers with a low SPAM score... and thereby rejecting incoming email messages without even letting the sender know the email didn't go through.    For the most part email is reliable, but there are enough times I've run into hiccups with it that I don't generally jump to unnecessary conclusions.

Bottom line... use the old-fashioned telephone device sitting on your desk.  Sometimes it runs circles around our higher tech alternatives.  

David

A small or micro business that is busy and run well, waits on customers in person first, answers the phone second, then everything else. A small business just can't afford to have someone sit and watch the e-mail and facebook, call them.

I would also recommend calling. I do agree that a business should be checking a responding to emails, no matter how small. I've always sent emails to steve@rossswitches.com (which I assume is his personal/business email). FWIW, I've never gotten responses to my emails to Ross. Either way, I'll still buy their products any day of the week. You can't get any better.

I have called them a couple of times and always got good.

Steve is the best.  Gets right back to me.  

Got back with me in a couple of hours of sending Email......   He's a good guy, resend the Email

3rail 2 posted:

Hey guys. First, before all the bashing....I know I could pick up a phone and call him.

However, here at work (where I spend most of my awake hours) it is much more discreet to send email instead of talking on the phone. By the time I get home, his office is closed. My cell phone service at my office is spotty at best.

I sent Steve an email last week discussing my large purchase I plan to make for new layout. I wanted to work out some details to make the purchase and then deliver everything to York in October.  I have gotten no response. Just wondering if this is normal?

Steve supplies an email address on his site.  I guess I find it hard to believe that a manufacturer in 2016 does not use electronic communication devices or "check his mail at least daily".

I use ROSS products exclusively and plan to continue.

Thanks for any response.

Donald

Good Day Donald,

Help me understand why you have not purchased a better cell phone?

Regards,

Swafford

Steve is great. Just wish he'd update his website

Swafford posted:

3rail 2 posted:

Hey guys. First, before all the bashing....I know I could pick up a phone and call him.

However, here at work (where I spend most of my awake hours) it is much more discreet to send email instead of talking on the phone. By the time I get home, his office is closed. My cell phone service at my office is spotty at best.

I sent Steve an email last week discussing my large purchase I plan to make for new layout. I wanted to work out some details to make the purchase and then deliver everything to York in October.  I have gotten no response. Just wondering if this is normal?

Steve supplies an email address on his site.  I guess I find it hard to believe that a manufacturer in 2016 does not use electronic communication devices or "check his mail at least daily".

I use ROSS products exclusively and plan to continue.

Thanks for any response.

Donald

Good Day Donald,

Help me understand why you have not purchased a better cell phone?

Regards,

Swafford

Ahhhh...not the problem with the cell phone. Maybe my area just does not have sufficient coverage?

Steve has been on vacation back home in Illinois. I see his pictures on Facebook.  I am sure he will get back with you when he gets back to his office.

Scott Smith

The last two times I called Ross Custom Switches (I ordered some relays recently), Steve answered the phone.  Some businesses do better with email, some with phone and maybe there are some that are great at both.  I consider it a success if I can consistently reach someone in one of these ways.  Take the advice here and use the telephone.  It will work, you'll get what you need and the issue will be resolved.  BigRail

I had a question about one of his switches and sent him an email a couple of days ago and he answered the next day.  I thought his response was very prompt and helpful. I am converting from tubular to Ross and Gargraves and am very happy with Ross. 

He usually answers within 24 hours.  I got an email from him this morning.