I have had an engine sitting in the repair que at MTH for 6 weeks. Has anyone had anything recently repaired by MTH? What kind of wait is normal? The engine was my 5 year olds Christmas present and he is getting antsy for its return.
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I think you have a longer wait, unless this was warranty work.
Limited experience, but 6-9 weeks sounds about right.
Note: Agree with GGG, assuming this is a warranty issue (as stated post Christmas gift).
It is warranty work!
I have found that the team at my LHS, can solve most the issues. That I bring to their store.
Bert & Ulmer, will try to fix things as I wait. They have a large stock of parts and boards.
I also like going to Brasseur Electric Trains, a LHS for myself and a OGR Magazine & Forum Sponsors.
It is import to have a great LHS, near your train room. I have two........
The best part of seeing Bert & Ulmer, there is a White Castle Restaurant, across the street. It is a long drive to both of my LHS, locations. 75 Miles to Brassuer and 40 miles to my other LHS.
They both have a fair business plan for their O Gauge, customers. I never mail back to Lionel or MTH, until my local LHS, tells me they can not resolve this issue.
Good Luck, with this issue.
Cheers from the Detroit & Mackinac Railway
The closest local Hobby Shop to me that services MTH engines is over 200 miles away. I wish a local hobby shop was an option.
I feel your pain. About 250 miles for me.
Originally Posted by Goshawk:My engine has been there for 4wks because of a problem with the connection wires between A and B units. I called last week and was told that non warranty work like mine would take at the minimum 16 weeks. That's sort of unbelievable.
I have had an engine sitting in the repair que at MTH for 6 weeks. Has anyone had anything recently repaired by MTH? What kind of wait is normal? The engine was my 5 year olds Christmas present and he is getting antsy for its return.
Yikes! 16 weeks is a long time!
Just an update. On the track repairs section of the MTH website, the engine is showing repaired and awaiting shipping.
The engine was sitting on my porch when we got home today. 100% fixed and running great. The 5 year old is thrilled, this Dad is happy also!
MTH usually says 8-10 weeks, which in your case appears to be close to the usual time-frame. Glad it is home and working.
Originally Posted by ChessieMD:
MTH usually says 8-10 weeks, which in your case appears to be close to the usual time-frame. Glad it is home and working.
Us too!
