I purchaced the new MTH Pennsy E8s from Pats trains, they arrived within two days. Typical quality issues had me calling Pat. He came instantly to the rescue and a new replacement set is on its way. Millions of thanks go out to you once more for you super service with a smile.
Happy in Michigan.
Mark
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Sorry you have problems with the E8s, but I agree, you bought from the right place. Since my local LHS closed, Pats has become my go-to store for everything model trains.
It's great for us, the consumers. Let's all hope Pat isn't eating the extra costs by himself.
I would say Pat is eating the extra shipping cost. Pat has been in the business for years and he knows what to do and when to do it. Its called stepping up to the plate.
I would say Pat is eating the extra shipping cost. Pat has been in the business for years and he knows what to do and when to do it. Its called stepping up to the plate.
But you, Mr. Sutter set the bar!
Jeff Davis
I would say Pat is eating the extra shipping cost. Pat has been in the business for years and he knows what to do and when to do it. Its called stepping up to the plate.
It sucks on both ends, as the cost to return the item cuts deeply into the awesome OGR discount Pat graciously gives already. For the prices we shell out for these toys its just a little to common. Repair/parts costs alone are cost prohibitive ( when available) and I'm sure even the best of us back yard mechanics don't have a clue with the new electronics. Would pay nicely for a comprehensive basement repair book.
Hey, Mark
Your new set has been sent and I checked it out and looks to be perfect.
Thanks
Pat
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