I find things in the catalog and wish to get more info from Lionel's website. But the info is very slow in coming...a year or more sometimes after the item is for sale.
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If your talking about shipping schedule. Yep! No profit in that, so not a priority.
Try Charles Ro’s website. They tend to keep theirs fairly updated.
You do have to click on each item, but it usually shows the most recent availabiliy date there if they have one.
Can’t say I have ever had a problem looking something up on their website that I had found in the catalog. In fact I create an electronic document of my catalog orders by copying and pasting from their website and emailing to my dealer. Been doing it this way for years.
I must have been lucky enough to only choose items that are both in the catalog and on the website.
It's more that I want more info on the new sensor product for tubular track. than is available in just the product window. I was looking for a manual for something that is new. Also there is no repair part information, but since they need it to take it apart, that's understandable.
Yep, I notice a lot of new stuff doesn't have more than the brief sales description, no User Manual, etc. I also get annoyed when it takes years to get the parts breakdown up, sometimes it really helps to know what's inside to sort out simple issues.
I agree John, Boy do we ever miss Mike Reagan at Lionel
I think it’s more of matter of inadequate staffing at Lionel than it is about any employee not caring enough.
Like a lot of firms, especially those owned by investment or large publicly traded companies, Lionel has likely trimmed staff to offset revenue losses, so the various responsibilities are shared by fewer people.
Customer support often tends to suffer under those realities.
