Received two today. On BOTH the front truck is detached and broken. Have seen plenty of other posts with the same defect.
EDIT: See later posts
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I guess I drew a lucky straw on this, as I ordered the PB&NE #27 the other day. I'm very pleased with my NW2. It's a super-smooth runner, great Railsounds, and a good smoker too. No broken trucks on my unit (thankfully). I just hope Lionel fixes the problems other folks are encountering. It's a sweet diesel switcher for anybody looking to do some serious switching operations.
David
It's nice to hear someone had a good experience with an NW-2, but I won't be placing any orders for a Lionel product anytime soon. I don't feel good about that because I'd like to support the company I grew up with. Still have my small postwar Lionel collection and run them often.
Hi Surefire,
It's disappointing that people are receiving their NW2 with the detached trucks. We're currently investigating why this is happening. I'm thinking it may be a problem with the packaging design.
As always, please give us a call so we can fix yours. I'll make sure Service knows to put in some kind of extra padding or to tie the truck to the body for shipping.
If you have any issues in getting yours fixed, please let me know. I'll help you the best I can.
Thanks
Hey Dave,
I appreciate the reply. I'll call soon.
I posted an unboxing video today, filmed last night. My only gripe is the broken cut lever.
On these engines, and the mogul, who is paying for the return shipping, the customer or Lionel?
brr posted:On these engines, and the mogul, who is paying for the return shipping, the customer or Lionel?
On these two, Lionel will be covering the shipping. If anyone experiences anything otherwise when calling in, please let me know so I can help with that.
FYI, I'm still actively working on a solution to the Mogul. Will let everyone know when I find a fix. Again, sorry for the issue.
Norm Charbonneau posted:I posted an unboxing video today, filmed last night. My only gripe is the broken cut lever.
Nice video, beautiful layout!
Mr. Olson,
Thank You for the reply clarifying the shipping. The NW2 and Mogul are both locos that I wanted, but have been hesitant to purchase.
Norm thanks for posting the video MAN is that a Nice Locomotive.Surefire Lionel will make it right. Nick
Norm Charbonneau posted:I posted an unboxing video today, filmed last night. My only gripe is the broken cut lever.
Sweet switcher! 
Hey Dave,
Little bit of a sitrep and a question. I've tinkered with the UP and reconnected the front truck assembly and driveshaft and retightened the larger screw into the mount. All is good up front. I then noticed the rear truck is loose but not between the assembly and mount but the mount and frame/internals. Is it a single screw into the truck mount from the top? It's not completely disconnected but close and would like to just tighten up. Does the cab come off separately? If I can finish this off on the workbench I would like to. As long as all the pieces are intact I'm comfortable taking things apart. Any diagrams available? Seems to be a loose screw issue all around.
Will check out the ATSF next.
Appreciate any insight.
Yes, it is a single screw from inside the engine into the truck assy. That screw would be located under the speaker, so you'd have to remove the speaker enclosure to get to it. The speaker enclosure is what the cab figures are sitting on.
Fight the good fight Dave. We are rooting for ya. I know I fix warranty items every day. Not fun.
Good lookin/runnin NW2.
Dave Olson posted:Hi Surefire,
It's disappointing that people are receiving their NW2 with the detached trucks. We're currently investigating why this is happening. I'm thinking it may be a problem with the packaging design.
As always, please give us a call so we can fix yours. I'll make sure Service knows to put in some kind of extra padding or to tie the truck to the body for shipping.
If you have any issues in getting yours fixed, please let me know. I'll help you the best I can.
Thanks
Dave, I'll say I did hear some rattling after I packaged mine for return to you all yesterday. I did notice it was a fairly easy engine to remove from packaging. That is, not as snug as a fit as my recent SD60E and GP30 engines.
Dave Olson posted:brr posted:On these engines, and the mogul, who is paying for the return shipping, the customer or Lionel?
On these two, Lionel will be covering the shipping. If anyone experiences anything otherwise when calling in, please let me know so I can help with that.
FYI, I'm still actively working on a solution to the Mogul. Will let everyone know when I find a fix. Again, sorry for the issue.
Sending you an email on this point.
Norm -
As always great video. That switcher could not find a better home.... can you do the same video as you weather it and place it back on the layout?
Hey quick question- this stone building / kit - who makes it and where did you find it... very nice.
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Norm Charbonneau, Wow, I like your nice layout and attention to realistic detailing. This way, the really nice NW2 Switcher looks right at home. Legacy sure makes a difference in the smooth performance slow moving great sounding work horse. I know there have been shipping issues, from your unpacking I can see there could be a much better way to box these beauties. I would recommend having the engine be packaged vertical, sitting on its wheels.., like the UP VL Genset Diesels. Either way, your demonstration was Fantastic....Thank You for sharing your time with us, your OGR Forum Friends...Happy New Year...
Leapin Larry,
You probably hit the nail on the head. The shock load in shipping is being translated into the Lionel drive system which damages it. I have seen this on previous releases on some Lionel Legacy engines. Seems the packaging needs to be updated to protect them better.
Norm Charbonneau posted:I posted an unboxing video today, filmed last night. My only gripe is the broken cut lever.
Looks and sounds fantastic! Smooth runner too! Very excited to get mine back.
hirailsteve posted:Norm Charbonneau posted:I posted an unboxing video today, filmed last night. My only gripe is the broken cut lever.
Looks and sounds fantastic! Smooth runner too! Very excited to get mine back.
Except that the bell sound is not correct for a "swinging" type bell on the model in the video.
I have more or less taken apart and fixed what I could. I'm still unsure how to remove the cab @Dave Olson and how the handrails go with it?
Both are running. I'm just nursing the rear trucks when off the track.
My findings are quite honestly just loose screws. I have no idea how a top vertical mount screw could back out like these (as in factory error, to me). Bottom large screw was also too loose causing truck to drop and disconnect driveshaft. Anyway, I tightened everything and reconnected driveshafts on the SF. It's rear truck is loose as well from the top screw but still unsure on the cab removal with the handrails.
I will add my compliments to the chef on the redesign of the internals. They are well thought out. Now if only the factory could back up what you fellas are doing in NC.
Attached a photo of the culprit front screw:
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Seems like China has gone from one extreme to another. My findings in the past were stripped out screws from airdrivers. Now it seems like they're leaving them too loose.
Norm Charbonneau posted:I posted an unboxing video today, filmed last night. My only gripe is the broken cut lever.
Looks very nice to me, and it sounds like a 12-cylinder EMD 567 should sound. Thanks for making and posting this video.
Sad to see problems continue concerning these high end pieces. Nothing fun about popping off the cab and fiddle with something brand new. I'll stick to my good o'l trusty postwar NW2's
Despite the occasional glitch, Lionel is producing some really nice stuff (button couplers aside!). Truly the Golden Age for O-gaugers.
Hal
Lenny the Lion posted:Sad to see problems continue concerning these high end pieces. Nothing fun about popping off the cab and fiddle with something brand new. I'll stick to my good o'l trusty postwar NW2's
That's cool. I have a number of P/W NW2s.
And, I have much modern and recent Lionel.
Problem is, you're missing a whole new area of model railroading fun by closing out recent production.
But, each to his/her own.
Steam Crazy posted:It's nice to hear someone had a good experience with an NW-2, but I won't be placing any orders for a Lionel product anytime soon. I don't feel good about that because I'd like to support the company I grew up with. Still have my small postwar Lionel collection and run them often.
Well, that might be your loss.
Lionel DOES make this stuff correct - even if damaged in shipping.
Do I wish that everything came out of the box and worked perfectly????? Oh, yeah.
But that didn't even happen back in the good old PostWar days sorry to say.
Dave, I had the same problem when unboxing, that is, the drive shaft on the front truck was disengaged. I was able to easily reinsert the drive shaft and my Santa Fe NW2 works as it should. However the front truck seems to be a bit loose....not as tight as the rear truck. Is it an easy fix to tighten up the screw after the shell is removed? Or, should I return it back to Lionel. Some guidance would be appreciated.......One last question....can someone enlighten me as to the function of these two included parts.....
Thanks-Pete
Heres a video....as you can see its a pretty good smoker too!
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rthomps posted:Lenny the Lion posted:Sad to see problems continue concerning these high end pieces. Nothing fun about popping off the cab and fiddle with something brand new. I'll stick to my good o'l trusty postwar NW2's
That's cool. I have a number of P/W NW2s.
And, I have much modern and recent Lionel.
Problem is, you're missing a whole new area of model railroading fun by closing out recent production.
But, each to his/her own.
I have made several purchases in recent production, especially with $1,000+ steamers. The majority had out of the box or failures shortly there after even when following instructions/using the correct power source. I even had repair turnaround times lasting up to three months. Fun? not really, but then again you are correct, to each their own......
Pete,
The small bag contains the mounting brackets for K-D couplers. Unless you are going full scale, you are unlikely to need them.
Chris
LVHR
Thank you, Chris....appreciate the help in identifying them!
-Pete
Make sure you prime the smoke unit before use. That's the only problem I had with mine. It all comes down to reading the directions.
My UP nw2 is perfect and runs great! Love it!
Norm Charbonneau posted:I posted an unboxing video today, filmed last night. My only gripe is the broken cut lever. .....
Look forward to seeing your wonderful weathering on it, and it joining your PRR stable on your layout!
Thanks for posting Norm, I was going to hold off until a road name that I was interested in came along, but your video sold me to try to find a Santa Fe version.
I think what people are missing here is that this platform/product has great "bones" meaning, the sound, detail and operation all can be used as is, or can be super detailed as needed. The cab alone can modeled/upgraded if wished to a much more realistic setting. The big windows just invite people to peer in and take look at what is going on. The horizontal motor can be thanked for that.
In the HO world, there has been a big surge in operations and switching in particular. This engine was sorely missing from the O scale world and combined with the slow, consistent operation should be popular for the small, switcher themed layouts.
Thanks again Norm.
Charlie
Charlie, you can't do the things you described with an equivalent MTH engine? The new NW2 is nice, but it's no revelation.
Steam Crazy posted:Charlie, you can't do the things you described with an equivalent MTH engine?
Correct, since there is no equivalent MTH engine.
The new NW2 is nice, but it's no revelation.
Google O scale NW2….
Dave,
My O&W NW-2 and I also see Norm's PRR has come with one end of the coupler cut bar cut off short?
How do we go about getting a replacement coupler cut bar for this issue?
I know we are not they only 2 to have this problem.
