Update on my Big Boy that has been at Lionel for repair since 1/9/2015.
I sent an e mail late Friday through the "talk to us" on their site. Asked for an update on my RA # and first thing this morning I received a nice message from a young lady named Meghan who I think I have spoken to on the phone (I picture red hair & freckles) .. anyway she explained that they are looking at two - three weeks wait.. which is right about were we are now. Meghan went on to explain that they are still inventorying parts for this loco and considering the number of parts in the tender alone that's a bunch. The inventory process is what is backing up repairs as one has to be done before they can do the other.
When I consider what she said about the sheer number of parts in these beasts I guess I can understand. She told me they are trying to get my engine back as soon as they could and asked I be patient a little longer.
She was so nice about it that I cant help but say OK I'll be patient... a little longer....
Happy Railroading and Good Luck!! Cheers Don 
) was the usual ..Lionel appreciates your biz.. we are working hard to fix.. canned response that one would expect from a cust serv rep... 
