Lionel Y6b 82340 Start Up

Sounds like it is still in program mode and it is starting up conventionally......simple answer make sure the customer has it in "Run" mode.  I am sure others will chme in with additional answers but this is the obvious one to check first.

-Pete

How are they "powering up" the track? Its recommended that the legacy command base be powered up first, then the track.

Even if they are powered at the same i.e. time with a power strip, there could be a minute delay in the legacy signal.

The loco sound may be dropping into conventional mode if it sees power for a brief second before the legacy signal.

Brian,

    Is he shutting the engine off (Alt1 6) the last time he used it? Whenever I just cut off the power the engine is always on when I turn the power on again.

JohnB

Thanks I will try all these. He is new and we need to make sure he is happy.

Here is Lionel's response.

Have your customer re-program - following the steps below exactly:

Unplug your command base and turn off track power

Put the engines PROG/RUN switch into PROG

Put the engine on the track correctly

Plug in your command base and turn on your remote, then turn on track power

With your remote press the following:

ENG + whatever number you want to assign it as + SET + the AUX1 Key + 1 (where one would have been previously on the touchpad, now the volume up icon)

Unplug your command base and turn off track power

Put the engines PROG/RUN switch into RUN

Plug in your command base and turn on your remote, then turn on track power

(It is important that he is turning his command base off, not just turning off the remote)

Then, ask them to test run the engine. To bring up the sounds he is missing, ask him to press AUX1 + 1 several times. If that doesn't work, have him press the whistle then press 1 several times.

Let us know what happens,