There are various ways to purchase what you want and need as a model railroader. If you are getting what you want and need for a fair price and are happy, then don’t bother reading this post. Count your blessings. You are all set.
However, there are some Forum members who have stated that they have had problems getting what they want and need. One member recently stated that he has tried to get his brand new locomotive fixed by the manufacturer 5 times, and the problem still has not been solved. Another said he called the service department of a major train manufacturer numerous times during normal business hours and the phone was not answered. Another stated that he took his new treasure out of the box with meticulous care and the engine fell apart. These stories filled the mind of this mainly Postwar operator/collector, with little mechanical aptitude, with many fears. One advantage of postwar is that most of us can do the repairs ourselves or know someone that can do them for free or for a modest fee, and parts are plentiful.
I made a suggestion in a prior post that many of you liked. If we are going to pay several hundred dollars or more, which most people would say is significant for a Toy, then why don’t we first take our new toy for a test drive?
One place to do that would be at a local hobby store with a layout or test track.
So, yesterday I took my own advice and my fears are gone. I went to a local hobby store, made a very nice connection with the owner, who not only addressed my fears, but gave me the advice I needed to operate my new engine the correct way. This included how best to operate the smoke feature, which is something I’m enamored with at the moment. And I did not even take my toy for a test drive. The owner stated that taking the train for a test drive is a good idea except that does not work for his business. The owner explained that if he opens the box and runs the engine for 10 seconds, it devalues it for future potential purchasers. I can appreciate that. Instead, I bought it, and he told me to run it on my layout within the next few days, and if there is a problem, bring it back; then, he will either fix it, or replace it with an identical one that works.
I have no doubt that this hobby store owner’s words are good as gold. He knows if he meets my needs, that I will be a customer for life and I have train friends I can refer to him.
What was most important about doing business with this store owner is how knowledgeable he is about his products and the advice he gave me, and can give me in the future.
I ran my engine last night exactly the way the store owner told me to do, especially following his explicit instructions regarding the smoke unit, and everything worked perfectly. I showed it to you folks last night under the topic: have you bought anything cool lately.
This customer’s fears are gone, my expectations have been exceeded, and I am satisfied.
I wish you all, my dear fellow Forum members, the same.
Arnold