Skip to main content

Just a quick word to let everyone know about the excellent customer service I received from Mario's Trains. I ordered an MTH Z1000 and a set of Lionel Fastrack lighted bumpers. The box when I received it looked fine but the contents showed that it had gone through some rough handling. Although packed well the heavy transformer had damaged the Lionel lighted bumpers ( which ARE surprising delicate by the way... ). 

     When I spoke to Mario he asked that I return the damaged bumpers and they will handle the claim with UPS. He also sent me out a new set of bumpers the same day I spoke to him and paid for the shipping.I do not post here often but he is one of our Forum sponsers and deserves a pat on the back. He will be getting more of my business in the future.

Original Post

Replies sorted oldest to newest

Great news about Marioi's!  That's great service.
 
As to your other question...
 
Nassau always was grade A in my book.  While I mostly buy from LHS, on the rare occasion that I go online to shop Charlie and the team get most of my purchases then.
 
Many years ago when the first Legacy Big Boy was offered with a Legacy System a forum member bought from another dealer.  That dealer claimed that the "promotion" was over and he would not provide a Legacy system.  It was never a promotion, you buy the Big Boy you get the Legacy set.
 
Charlie stepped up and provided a Legacy system to the forum member who bought the Big Boy from another store.  That always stuck with me.
 
Originally Posted by Sigwally:

Are there any other vendors that support this forum with this level of service? Your experiences please.

 

Last edited by MartyE

Nice to hear you had a good experience. 

 

I tried them, based on many good words here on the forum. I ordered a brand new Lionel engine last year from them. I asked for it to be tested before being sent to me. I received an email that it was tested, ran great and I'd love the engine. 

 

Few days later, the engine shows up. The "Lionel Factory Sealed" tape was not broken at it was clear it was never tested. Of course, it was 100% dead in the box. I was on the hook to send it back. Called them and they would not return phone calls directly from "the boss". The person working the counter in the store was the middle man between me and the manager and I'd only get a return phone call several days after the initial attempt to contact them by me. Very sneaky and I don't appreciate being lied to. Wouldn't ever go near that store again nor give them the time of day

Last edited by SJC

Gotta say, I've purchased from Mario's a few times and have been quite pleased.  But today, I was ecstatic with the great service.  I've been on the hunt for a Standard Gauge Presidential baggage car (in chrome finish) for awhile now, and Mario's had it!!!  Couldn't believe when they called me back to confirm that the one the computer said they had in inventory was REALLY there in the warehouse.  YES!!!!  So that completes the chrome passenger set for me.   

David

You east coast guys/gals have it all when it comes to trains. I've dealt with Mario and will go to his store again soon. Out here on the west coast of Canada, one of the few places to get trains, whether new or used, is joining clubs like Canadian Toy Train Society, which has members that often bring very nice items to monthly train meets. What we really lack is enough people willing to push the envelope and spend when we have someone willing to take a chance on a LHS. We've had a few over the years in the Vancouver area (Central Hobbies is pretty good and still going), but the lack of overall support, the lack of excitement about the hobby in general indicates what many of us feel is coming - the gradual deterioration of public support for O gauge, as former Lionel boys and girls die off. We grew up on the romance of railroading - whether the tail end of the steam era or well into diesel, but there were a plethora of interesting-looking trains and rolling stock that enticed the imagination and eye, unlike the somewhat boring 150 car one-mode utility snakes that slither down the tracks of today. There's no way to turn back the clock, but I worry that in another 10-20 years, there will be few O gauge enthusiasts to keep our hobby vital - except for areas such as the east coast, particularly Pennsylvania, which seems to have a real hotbed of railroading interest. Maybe we all need to move there?

Add Reply

Post
×
×
×
×
Link copied to your clipboard.
×
×