I have tried in the past to buy MTH parts on line and was put off by how it did not work well. But now its just super. I even made a mistake on my zip code and got a quick call from Midge to fix my mistake.
Can't wait to order again something!
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That is good news. I will have to try the online ordering something this fall. I have been holding off until I got more items together for the order, then I was going to call it in, but I will try the online system instead. Thanks for the tip.
cjack posted:I have tried in the past to buy MTH parts on line and was put off by how it did not work well. But now its just super. I even made a mistake on my zip code and got a quick call from Midge to fix my mistake.
Can't wait to order again something!
Lucky you. I placed an order online on Aug 30, credit card was charged Aug 31, status is still "pending" whatever that means.
Guess I'll be calling Midge.......
Well it wasn't so much that they had the parts and sent them right away, it is that I got a confirming email right away and knew that my order was in process. That was the missing fast response I would have liked when I ordered last year or so. And I guess I can check on the status of my order as you did which I don't remember being able to do before.
I don't remember this time if there was a "# parts in stock" info on the website.
I don't see any change on the dealer/tech side of the fence, parts orders still sit there for a month before being processed. It's such a contrast from Lionel where you get the parts in a few days from the order.
I just got all excited when I got a confirming email right away as opposed to last year when I wasn't sure if I really ordered...but the parts came anyway. A year before that, the website was also unresponsive and nothing came. So...it keeps getting better for me.
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